Skip to content Skip to search

Click here to find out how the potential Canada Post Strike may impact your order

Products & Services
Shop
Phones
Plans
Smartwatches
Tablets
Mobility add-ons
Prepaid
Accessories
SIM Cards
Wireless Home Phone
Save
Anniversary Sale
Bring-It-Back®
Certified Pre-owned
Trade-In
Refer a Friend
Learn
Explore Mobility
Switch to TELUS
Network & Coverage
Stream+
Bring your own device
Device Protection
TELUS Family Discount
Apple Watch For Your Kids
Save up to $848 on Galaxy S24 FEMake it yours today and save with Bring-It-Back® and Trade-In.
Shop this offer
Apple Watch for them. Managed on iPhone by youSet up Apple Watch for kids who don’t have their own phone, so everyone can stay connected.
Learn more
Bring your own device and saveGet 100GB plus a bonus 25GB of 5G+ data with the pre-authorized payment discount.
View offer
Products & Services
Shop
PureFibre Internet®
Plans & pricing
Internet & TV Bundles
Smart Hub Internet
Home Phone
Learn
About PureFibre
About PureFibre 5 Gig
About TELUS Wi-Fi Plus
About TELUS Rewards
Manage
Move your services
Expert home tech support
Switch to TELUS
Get a $250 Visa gift card when you purchase PureFibre InternetDitch old cable and switch to 100% TELUS PureFibre
View offer
Experience uninterrupted joy with PureFibre Gigabit Internet®Say goodbye to lagging with Gigabit internet from only $100/mo.
View offer
Get a FREE 55" Samsung 4K HDR Smart TVPlus, get a $100 bill credit (including taxes). Just order Internet & Optik TV on a 2 year term.
View offer
Products & Services
Explore Optik TV
Plans
Bundles
How it works
Hardware
What to Watch
Streaming
Sports
On demand
TV Apps
All channels
Explore Stream+
Explore Gaming
Xbox Game Pass Ultimate
Move your services Switch to TELUS
Get a FREE 55" Samsung 4K HDR Smart TVPlus, get a $100 bill credit (including taxes). Just order Internet & Optik TV on a 2 year term.
View offer
Score the ultimate goal with our Internet and TV bundle from $115 per monthBundle Optik TV and PureFibre internet. Enjoy Netflix, Hayu, Prime Video and live TV from only $115 per month.
View offer
Get Netflix, Disney+ and Amazon Prime from just $23 per month with Stream+Easily transfer over your current streaming subscriptions to Stream+ and save 15%.
View offer
Products & Services
SmartEnergy
SmartHome Security
How it works
Plans
Products
Recommend a plan
Existing security equipment
Online Security
Plans
Prevention
Detection
Recovery
Custom Home
Custom Security
SmartWear Security
Plans and safety devices
Expert home tech services Move your services
Monitor your home from anywhere with TELUS HomeView for $18/mo.Get live video feeds, alerts and a $100 device discount on any TELUS smart camera with HomeView for just $18/mo. on a 3-year term
Learn more
Online exclusive: Our Ultimate plan is now $18/mo.For a limited time, save on Ultimate protection for your personal and financial data. Help keep your information safe with this exclusive online offer.
View our plans
Get $1300 of smart security equipment on usWhen you order the Control + Video plan. Installation or kit fee applies.
View deal
Products & Services
Virtual healthcare
See a doctor virtually
Counsellors
Psychologists
Dietitians
TELUS Health Care Centres
For members
For everyone
Find a Care Centre
TELUS Healthy Living Network
Virtual pet care
See a vet virtually
Virtual pharmacy
Download the app
FAQ
Medical alert system
In the home
On the go
Plans
Help prevent identity theft starting at $12/mo.Protect your private information wherever you go with TELUS Online Security, powered by Norton™. Get a plan today to help keep your online activities private and your devices safe.
View our plans
Discover TELUS Health Medical AlertWorry less with a state-of-the-art fall detection device, starting from $50 /mo. for existing TELUS customers.
Learn more
Get healthcare from homeTELUS Health MyCare™ lets you see a doctor*, mental health counsellor or dietitian from your phone, where and when it’s convenient for you.
Learn more
TELUS Rewards
Anniversary Sale

You're currently in Personal Support. If you're a Business customer, visit our

Business Support page.

Managing your TELUS Health Medical Alert account

Answer to common questions you may have when managing your TELUS Health Medical Alert account.

Managing your TELUS Health Medical Alert account

How do I update my information or my emergency contact information?

Can I purchase this for my family member or friend?

I want to change a setting on my device (ie. volume of alerts). What do I do?

Did this article solve your problem?

Are you currently a TELUS customer?