TELUS Health Medical Alert general FAQ

It is designed to be mobile and will work wherever there is adequate Wi-Fi and/or cellular coverage. Poor cellular coverage may result in the inability to place a call, automatically detect a fall and/or properly locate you during an emergency.

Yes. Our monitoring stations and trained operators are located in Canada.

We suggest that you contact the manufacturer of your pacemaker and inquire about whether your pacemaker is susceptible to RF emissions consistent with the frequency of our device.

TELUS Health Medical Alert emits radio frequency (RF) of 850 and 1900MHz associated with standard 2G and 3G cellular communication, and it is in compliance with FCC Part 15 restrictions, including those for radiated emissions.

If a fall is detected or if you press and hold the call button for three seconds, you will trigger an alert for requesting a call with our trained live Medical Alert operators, who will then engage in a two-way call with you through the speaker in your device (base unit for home or your mobile pendant for Medical Alert).

After a short pause, you will hear a voice message, followed by tones or ringing and then you will be connected with the Medical Alert operator. An alert can also be triggered if your device (if equipped) detects the occurrence of a fall. In some instances, the fall detection feature might not detect all falls. If you do fall, do not wait for the call. Always press and hold the button for help when possible.

The fall detection feature uses motion technology guidelines like algorithms and sensors to help detect the occurrence of a fall. It is usually more accurate when the device is worn with the provided lanyard on your chest over clothing. If the device detects a fall, it will call an operator who can dispatch emergency services and/or contact your emergency contacts if needed.

In some instances, the fall detection feature might not detect all falls. If you do fall, do not wait for the call. Always press and hold the button for help when possible. The device includes an alarm cancelling feature so that if you don't need assistance, you can tell the operator when asked.

TELUS Health Medical Alert has an IP67 water resistant rating and can be worn in the shower. It should not be submerged and should be towel-dried after exposure to water.

Save 1-855-834-8324 to your mobile and/or home phone as these are the numbers our emergency services contact you from. Share this with your emergency contacts too.