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Internet light is off (Actiontec V1000H / V2000H)

Follow the applicable troubleshooting steps.

Internet light is off

Try the following steps:

Pro tip
: ensure your power supply is firmly connected to your modem.

  1. Check your modem is at the same location where your TELUS technician installed it

    • If it has been moved, put it back in its original location

  2. Check your modem is set up correctly and looks like this:
    hello
    1) Power 2) WAN port 3) LAN ports
    Pro Tip
    : Check whether DSL or WAN light is on, (only one should be). If both are on, remove the cable from the WAN port.

  4. Check there are no
    service outages
    in your area

Note
: Restarting or resetting your modem may only provide a temporary fix to your problem. If you find the issue reoccurs,
contact us
 in order for us to find and fix the root cause of your problem.

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