Answers to questions you may have for issues with LivingWell Companion Home.
I received a notification that my LivingWell Companion bill is due, but I don’t see it. How can I view my LivingWell Companion bill in My TELUS account?
If you received a notification that your LivingWell Companion bill is due but you don't see it on My TELUS, it means that your LivingWell Companion service is not linked to your online account.
Please follow the steps below to link your LivingWell Companion service to My TELUS:
What should I do if an alert is accidentally triggered?
Don’t worry. Let the base station continue its two-way call and let our trained operator know that everything is okay and that no further action is required.
I don’t think the battery in my device is working anymore. What should I do?