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Recover your account username in My TELUS
Recover your account username in My TELUS
Tips for retrieving your username
Note
: If you have already made 5 unsuccessful attempts to log in, your username will be locked for security purposes.
Before you begin
Ensure that you’ve
registered
and activated your
My TELUS
account
Verify your information is entered properly:
How to retrieve your username
From the
login
page, select
Forgot?
Enter your first name, last name and 10-digit mobile phone number
Select
Continue
Answer your pre-selected security question
Select
Continue
Your username will be displayed.
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