Device Balance Adjustment

You may be eligible for a Device Balance Adjustment if:

The Device Balance Adjustment is calculated by subtracting the manufacturer's suggested retail price (MSRP) at the time of your agreement effective date from the full retail price, which makes up the total Device Balance Adjustment.

Your Device Balance Adjustment will be reduced equally over a 24- month period until it reaches $0. If you cancel or upgrade early before your Device Balance Adjustment reaches $0, you will receive the amount remaining as an adjustment on your bill.

For example, if you purchase an iPhone 14 Plus 128 GB at a retail price of $1,285 and the MSRP is listed at $1,249, your total Device Balance Adjustment will be $36 ($1,285 - $1,249). The Device Balance Adjustment will be reduced by $1.50 equally over 24 months ($36/24 months) until the balance reaches $0 at month 24.

: We use the MSRP listed on the original equipment manufacturer’s (OEMs) Canadian website at the time your agreement started.

Yes, if you cancel prior to the end of the term in your contract, then you will be charged for the outstanding portion of your Easy Payment Balance on your next bill.

Yes, the Device Balance Adjustment should appear on the first bill after your early cancellation or early upgrade. If it does not appear on the bill immediately following your early cancellation or early upgrade, it will appear on the bill after.

No, if you are eligible for the Device Balance Adjustment, we will take care of the rest.