Common questions about Plaid

Plaid is a secure, trusted service that makes it easy to connect your bank account to the services you use, like My TELUS.

Without Plaid, you need to find and manually enter your institution, transit and account numbers when making a bank payment or setting up pre-authorized payments. This manual process can be frustrating and prone to mistakes, failed payments and fraud risks.

This is where Plaid comes in. With Plaid, you can automatically link your bank account in seconds and feel assured that your banking details are accurate. It eliminates the frustration of manual entry while keeping your financial information encrypted and secure.

In Canada, users who chose to connect their bank accounts with Plaid were

10 times less likely to make a mistake resulting in a failed payment

(available in English only).

When using Plaid, your data is kept tokenized, encrypted and private. Plaid has passed strict technology audits and regularly undergoes security testing.

Read more about the security of Plaid on the following resources (available in English only):

Plaid can help you connect hundreds of Canadian financial institutions to your My TELUS account, whether it’s a national bank, local bank, credit union, investment bank or digital bank.

If you can’t find your financial institution on Plaid, visit

Plaid’s help centre

for support (available in English only).

We currently use Plaid to set up

pre-authorized payments from your bank account

.

Plaid makes it easy to connect your bank account to your My TELUS account with no manual entry required:

If you get an error while connecting your bank account with Plaid, try connecting again. It's likely a temporary issue that could be resolved with a second attempt.

If the error continues, consider entering your banking details manually or retrying later.

For further troubleshooting help, view our article on

resolving Plaid errors

.

If you have more questions about Plaid, visit

Plaid’s help centre

(available in English only).

Within the help centre, you can find frequently asked questions about Plaid or search for a specific question you have in mind.