Canada Post work stoppage: Important shipping and billing impacts

As of May 12, 2025, all orders will ship via an alternate courier (such as UPS or Purolator) with some exceptions, including P.O. boxes and rural route addresses. You can track your phone, accessory and connected device orders

here

.

We do not expect to have order delays. However, we cannot deliver to PO boxes or rural route addresses. You can track the status of your phone, accessory and connected device orders

here

.

Customer will receive a Purolator email within 24 to 48 business hours, which will have the customer's waybill that they will need to use at a Purolator location. The waybill will expire after 10 days. The Purolator email contains both a printable waybill and a QR code.

: A Purolator clerk can print the waybill for the customer. A printer is not required.

For more information on equipment returns, read more on the

Equipment returns, warranty and upgrades page

.

The potential Canada Post service disruption may delay the delivery of mail, including paper bills and cheque payments

Payment due dates will remain unchanged despite any delivery delays caused by the disruption.

To ensure timely payments and avoid late payment charges, take advantage of our convenient self-serve options through My TELUS app:

For further assistance,

chat with us online

.

Have your order number ready, and: