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Add a Chamberlain LiftMaster MyQ® Smart Garage Hub (821LMB) to your TELUS SmartHome

Instructions to install a Chamberlain LiftMaster MyQ® Smart Garage Hub (821LMB) to your TELUS SmartHome

Adding a
Chamberlain LiftMaster MyQ® Smart Garage Hub (821LMB)
to your home will allow you to integrate a wide range of garage door openers with your TELUS SmartHome Security system.

Integration instructions

To add your Chamberlain LiftMaster MyQ® Smart Garage Hub (821LMB) to your TELUS SmartHome Security system, follow these simple steps:

  1. Before you start, ensure your MyQ® Garage is not registered through your MyQ®/Liftmaster/Chamberlain or other similar apps

  2. Verify the LED on the Hub is solid green before registering through the TELUS SmartHome Security system web portal

  3. Log into the
    web portal
    using your login credentials

  4. In the left navigation bar, select
    Settings

  5. Select
    Managed Devices

  6. Select
    Add Devices
    in the top-right corner of the screen

  7. Select
    Garage Door

  8. Select your device that matches the image and device name in the drop-down list and select
    Next

  9. Select
    Register Gateway

  10. Open or close your garage door using the wall control switch

  11. In the
    Serial Number
    field, enter the serial number found on the back of your device and select
    Continue
    Note
    : Upon successful pairing, you will see a confirmation message at the top of the screen that your device has been added successfully.

  12. Select
    Garage Door
    again

  13. Choose the device previously selected and select
    Next

  14. Select
    Add Device
    and select
    Next

  15. Select one of the supported options to link to your device: 
    To link to a Wall Panel
    :

    1. Select
      MyQ Wall Panel

    2. Locate the
      Learn
      button on the wall control

    3. Press the
      Learn
      button twice to pair your wall control. The red LED on the control panel will light up once pairing has been initiated

    To link a Garage Door Opener
    :

    1. Select
      MyQ Garage Opener

    2. Locate the
      Learn
      button on the garage door opener. This button can typically be found close to the wiring ports on the garage door opener

    3. Press and hold the
      Learn
      button for 2 seconds to initiate pairing. The
      Learn
      LED on the garage door opener will light up once pairing has been initiated. 
      Important
      : Do not hold the
      Learn
      button down for more than 6 seconds as this will erase all current devices from the opener’s memory.

  16. Select
    Check for New Devices
    and follow the onscreen instructions to complete the pairing

  17. To link another supported option to your device or if pairing is unsuccessful, please repeat steps 12-16

Notes
:

  • This device will require sufficient Wi-Fi signal in your garage. To expand your Wi-Fi coverage to every corner of your home, get the
    TELUS Boost Wi-Fi Starter Pack
    . TELUS Internet required

  • TELUS does not provide support for these devices. For additional support, contact your device manufacturer or local retailer

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