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Add your camera using the MAC address

How to add your camera using the MAC address

Steps to add your camera

If you are re-adding a camera to your TELUS SmartHome Security system and it is not showing up automatically, you can add the device to your system using the MAC address located on the device.

1

To add a device using the MAC address, follow the steps below:

  1. Login to the
    web portal

  2. Click
    Video

  3. Click
    Settings

  4. Click
    Add Camera
    or
    Add Video Device

  5. Enter the MAC address and click
    Find

2

TELUS SmartHome will find your camera as long as it is already connected to the Internet.

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