AI Support Tool
Welcome to the GenAI Customer Support Tool, the first in the world to be internationally certified in Privacy by Design (ISO 31700-1).

Please note
: This AI tool doesn't provide account-specific answers. Never share any of your personal information, such as your name, email, account number or address.Important information on AI accuracy
Please also be aware that even if this tool has been supported by a comprehensive risk management assessment in order to be as accurate and helpful as possible, it’s important to note that support tools powered by generative AI may have a potential for providing unexpected responses or information that is not 100% accurate. You have the opportunity to rate each AI-generated response with a thumbs up or thumbs down.
We appreciate your feedback because it helps us provide better answers in the future.
For more information, visit our page.
GenAI FAQ
How can I help you today? I respond better to detailed questions.
Try these examples:
How can I set up pre-authorized payments?
How can I port my phone number to TELUS?
How can I change my primary email?
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