It’s easy to bring your own phone to TELUS. Simply select the plan that works for you, and indicate that you’re bringing your own device.

A BYOD or BYOP plan is a mobile plan where you use a phone you already own. You can choose any mobility plan from TELUS and bring your own phone.

Yes, you can purchase any of our phone plans without buying a phone. Choose your perfect plan and indicate that you’re bringing your own device.

When you activate a mobile phone plan with TELUS, you can use any Canadian number with your account, including landline numbers. You can request a number transfer once you have set up your My TELUS account. For more information, see our support article on transferring numbers.

A SIM stores information and allows you to connect to a mobility network. A physical TELUS Tri SIM is shipped in the mail and is compatible with all devices and SIM card sizes. An eSIM is a digital alternative programmed into your device. Only select devices are compatible with eSIM. To learn more, see our SIM support article.

Our 5G Standard and 5G+ Complete plans offer different data speed options. You can get 5G download speeds of up to 250 Mbps and 5G+ download speeds of up to 2 Gbps (2000 Mbps), no matter what network you are connected to or the network logo you see on your device. Please note that speeds can vary depending on your device, configuration, the network you’re connected to, internet traffic, environmental conditions and other factors. A plan with 5G or 5G+ speeds does not guarantee access to the 5G network. 5G network access requires a compatible device and connection to TELUS’ 5G network, where available. However, even with a 4G capable device and a connection to the 4G LTE network, you can still get an Unlimited plan with 5G or 5G+ speeds.

Unlimited plans allow you to use as much data as you like while in Canada and never be charged data overages. After your plan’s 5G speed threshold, TELUS will reduce the maximum speed for the remainder of your billing cycle to a maximum of 512 Kbps. This means you’ll still be able to browse the Internet and use email but video quality will be reduced and other high-bandwidth applications will take longer to load. Please refer to TELUS’ Fair Use Policy at telus.com/fairusepolicy for further information.

Customers are able to change their plan at any time to suit their needs, however our new 5G+ Complete plans cannot be combined with existing device balances. This means that a customer on an older plan with an existing device balance who wishes to change their plan to a 5G+ Complete plan can only do so by paying off their device balance before moving to  5G+ Complete. With all of our new plans, device costs are now clearly separated from the service plan with TELUS Easy Payment.

Yes - with the separation of device cost from your rate plans, TELUS easily allows customers to choose the phone plans that fit their needs simply by choosing a data amount. If a subscriber finds that their current data needs are not met by their plan they can rate plan change to another plan at any time, up to once per monthly bill cycle. TELUS limits the number of plan changes on a monthly basis to avoid problems with billing.

Yes, you can add a Fast Pass and enjoy even more data at 5G speeds to get you through your remaining bill cycle.

Whether in Canada or the US, this plan includes unlimited calling, text, picture and video and messaging to phone numbers in Canada and the US. For more information about how the CAN-US plan works, please see this support article

When you have your own phone (or pay in full for a phone from TELUS), you get access to additional deals on 5G Standard and 5G+ Complete plans.

As of June 26th, 2025, in-market 5G and 5G+ plans on https://www.telus.com/en/mobility/plans are eligible for TELUS Family Discount.