Frequently Asked Questions

Program information

What is the TELUS Rewards program?
Is it free to join this program?
Who can participate?
How do I activate my TELUS Rewards account?
What services are qualifying for TELUS Rewards?
What additional benefits do I get with TELUS Rewards?
What are some free benefits I can get immediately by activating my TELUS Rewards account?
What do I get as a loyal TELUS Rewards member on my anniversary?
Can I have multiple TELUS Rewards accounts?
Can I transfer my TELUS Rewards points to another account
What happens if I move up or down a tier in the TELUS Rewards program?
What happens to my TELUS Rewards account if I cancel my TELUS services?
What are the privacy and communication rules?
Why do different users in my household who have linked their TELUS service(s) see different tier qualifying services on their TELUS Rewards Eligible Services section?
What is the TELUS Rewards program?
The TELUS Rewards Program is a loyalty program designed to thank our valued customers for choosing TELUS. As a member, you’ll unlock a world of exclusive, members-only perks, and exclusive benefits that grow as you add more qualifying TELUS services. Enjoy discounts, special offers, and earn points that can be redeemed for gift cards, contest entries, and more through the TELUS Rewards catalogue.
Is it free to join this program?
Yes, joining is completely free. There are no fees or charges, just enjoy the benefits of the TELUS Rewards program. All you need is one qualifying TELUS service to get started.
Who can participate?
TELUS Rewards is available to members that have at least one qualifying TELUS service, where applicable. To view the full list of qualifying services and criteria, visit the
How it Works
 page.
How do I activate my TELUS Rewards account?
1. Log in to your account
Sign in to your
My TELUS account
 and navigate to TELUS Rewards. Review and accept the
Terms and Conditions
.
2. Earn points
Based on your tier, enjoy earning points1 and redeem them for exclusive rewards curated for you.
3. Get rewarded
Enjoy tier-based benefits, exclusive top brand discounts, and chances to win prizes from our Rewards catalogue.
What services are qualifying for TELUS Rewards?
To be qualified for TELUS Rewards, you must have at least one of the following TELUS services:
  • Postpaid TELUS Mobility Account
  • Internet (High Speed, PureFibre, Smart Hub)
  • Optik TV
  • SmartHome Security (SmartEnergy)
Multiple plans of the same qualifying TELUS service, including but not limited to multiple mobility plans, will be treated as a single qualifying TELUS service for the purposes of program eligibility and tier status qualification.
What additional benefits do I get with TELUS Rewards?
As a TELUS Rewards member, you can enjoy exclusive benefits and partner offers valued at up to over
$600
per year, such as:
Stay engaged and opt-in to marketing messages to ensure you never miss out on new exciting offers, including future partner benefits and exclusive deals! Keep an eye out for updates on upcoming rewards and benefits.
To view more information about the detailed tier benefits, please visit the
How it Works
 page.
What are some free benefits I can get immediately by activating my TELUS Rewards account?
When you activate TELUS Rewards, you can access exclusive discounts from popular brands anytime, no points required. This gives you immediate access to savings on a wide selection of products and services.
Be sure to check out the TELUS Rewards catalogue regularly to explore the latest offers.
What do I get as a loyal TELUS Rewards member on my anniversary?
As a TELUS Rewards member, you’ll be celebrated during your anniversary month! Your anniversary month is based on your TELUS Rewards activation date. You’ll be invited to spin the wheel to win contest entries for a chance to win exclusive prizes. Look out for an email from us during your anniversary month, or check the TELUS Rewards portal to discover your chance to participate and win.
Can I have multiple TELUS Rewards accounts?
Your TELUS Rewards account is linked to your My TELUS profile, and each profile can have only one TELUS Rewards account, regardless of how many service accounts are connected. Your tier and benefits will be aggregated from all accounts linked to your My TELUS profile.
Can I transfer my TELUS Rewards points to another account
No, TELUS Rewards points are non-transferable and must be redeemed by the account holder.
What happens if I move up or down a tier in the TELUS Rewards program?
Your account changes will reflect in your TELUS Rewards account within 24 hours. You can also check your tier status and tier benefits in the TELUS Rewards portal or access it easily through your My Rewards Wallet.
What happens to my TELUS Rewards account if I cancel my TELUS services?
If you cancel your TELUS services, your TELUS Rewards account will be automatically deactivated on the same day your TELUS service ends, and you will no longer be able to access it. However, you have a 90-day grace period to re-activate your account by subscribing to a qualifying TELUS service. If reactivated within this period, your previously earned points will be restored. Otherwise, you will no longer be eligible for the TELUS Reward program and your points will expire in 90 after service cancellation.
What are the privacy and communication rules?
TELUS is committed to protecting your privacy and ensuring your personal information is handled securely. For details on how we collect, use, and protect your data, please see TELUS’ Privacy Commitment
here
.