Forgot your Email/Username?

No problem. Enter the information below and we'll find it for you.

What's your name?

First name must match the name used to create your profile.

Last name must match the name used to create your profile.

To retrieve your security question, we need your TELUS account number or TELUS mobile phone number.

Here's where to find your account details:

On your TELUS Service Agreement

Your account number is located under the date at the top of your TELUS Service Agreement.
Your account number is located under the date at the top of your TELUS Service Agreement.
Or

On your TELUS bill

Your account number is located under the name at the top of your TELUS bill.
Your account number is located under the name at the top of your TELUS bill.

Your number must have 10 digits, including the area code.