Resetting network settings

BlackBerry Motion on Android 8.1.0

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If you are having trouble connecting to the Internet you may need to reset your network connections. Resetting your network connections will disconnect any Bluetooth devices connected to your device and disconnect your device from any Wi-Fi networks it is connected to.

  1. Note: If you're having messaging, email, or internet connectivity issues, resetting your network settings may help.

    There are no indicators associated with this step.
  2. Step 1/9

    From the Home screen, drag down the Notification panel.

    The indicator is towards the top.
  3. Step 2/9

    Tap the Settings icon.

    The indicator is towards the top.
  4. Step 3/9

    Scroll to System.

    The indicator is in the center.
  5. Step 4/9

    Tap System.

    The indicator is in the bottom left.
  6. Step 5/9

    Tap Reset options.

    The indicator is towards the left.
  7. Step 6/9

    Tap Network settings reset.

    Note: Resetting your network settings will reset all your Wi-Fi, cellular, and VPN settings.

    The indicator is towards the top.
  8. Step 7/9

    Tap RESET SETTINGS.

    The indicator is towards the bottom.
  9. Step 8/9

    Tap RESET SETTINGS again.

    The indicator is in the center.
  10. Step 9/9
    Step 9 of 9:

    You've completed the steps!

    There are no indicators associated with this step.

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