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Resetting network settings

Apple iPhone 5S on iOS 12.0.0

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If you are having trouble connecting to the Internet you may need to reset your network connections. Resetting your network connections will disconnect any Bluetooth devices connected to your device and disconnect your device from any Wi-Fi networks it is connected to.

  1. Note: If you're having messaging, email, or internet connectivity issues, resetting your network settings may help.

    There are no indicators associated with this step.
  2. Step 1/8

    From the Home screen, tap Settings.

    The indicator is in the center.
  3. Step 2/8

    Scroll to General.

    The indicator is towards the bottom.
  4. Step 3/8

    Tap General.

    The indicator is towards the left.
  5. Step 4/8

    Scroll to Reset.

    The indicator is towards the bottom.
  6. Step 5/8

    Tap Reset.

    The indicator is in the bottom right.
  7. Step 6/8

    Tap Reset Network Settings.

    Note: Resetting your network settings will reset all your Wi-Fi, cellular, and VPN settings.

    The indicator is towards the right.
  8. Step 7/8

    Tap Reset Network Settings again.

    The indicator is towards the bottom.
  9. Step 8/8
    Step 8 of 8:

    You've completed the steps!

    There are no indicators associated with this step.

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