Resetting your Apple ID password

Apple iPhone 5S on iOS 12.0.0

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Learn how you can reset your password if you have forgotten it. You will need access to the email associated with your account.

  1. Step 1/18

    From your Apple ID sign in screen, tap Don't have an Apple ID or forgot it?.

    The indicator is in the center.
  2. Step 2/18

    Tap Forgot Apple ID?.

    The indicator is in the center.
  3. Step 3/18

    Enter your Apple ID.

    The indicator is towards the left.
  4. Step 4/18

    Tap Next.

    Note: If you've activated two-factor authentication, you may be prompted to enter your trusted phone numer.

    The indicator is in the top right.
  5. Step 5/18

    Tap Answer Security Questions.

    Note: For this tutorial, we're showing how to reset your password using security questions. You can also reset your password using your email, but steps may vary based on what you choose.

    The indicator is towards the right.
  6. Step 6/18

    Select your date of birth.

    The indicator is towards the bottom.
  7. Step 7/18

    Tap Next.

    The indicator is in the top right.
  8. Step 8/18

    Tap the Answer field.

    The indicator is in the center.
  9. Step 9/18

    Enter the response to your first security question.

    The indicator is in the bottom left.
  10. Step 10/18

    Tap Next.

    The indicator is in the top right.
  11. Step 11/18

    Tap the Answer field.

    The indicator is in the center.
  12. Step 12/18

    Enter the response to your second security question.

    The indicator is towards the bottom.
  13. Step 13/18

    Tap Next.

    The indicator is in the top right.
  14. Step 14/18

    Enter your new password.

    The indicator is towards the right.
  15. Step 15/18

    Tap the return key.

    The indicator is in the bottom right.
  16. Step 16/18

    Confirm your new password.

    The indicator is towards the right.
  17. Step 17/18

    Tap Next.

    The indicator is in the top right.
  18. Step 18/18
    Step 18 of 18:

    You've completed the steps!

    There are no indicators associated with this step.

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