On Apple TV you can ensure that you are connected to the internet by opening on the Apple menu and then reviewing your connection. For the best connection an Ethernet cable is preferred.

To ensure that you are connected to the internet on your Android TV device, navigate to the Android TV home screen by pressing on your remote control.

Navigate to then . From here, you can connect to Wi-Fi, browse available networks and review other options. For the best connection an ethernet cable is preferred.

There are many reasons why your wireless Internet may not be working. To successfully troubleshoot your Wi-Fi issues, please visit our

Wi-Fi troubleshooting support pages

.

If all the above steps do not resolve your issue, consider connecting your Pik TV Media box or Apple TV by Ethernet cable.

If you continue to experience wireless trouble, it might be that you are not receiving sufficient signal strength coverage in that area of your home. TELUS offers as an option to extend the Wi-Fi range to get internet access.

Visit

Boost Wi-Fi

for further information.