An alternative to cancelling your service(s) is suspending them, which allows you to keep your Home Phone number and telus.net email address.
Am I eligible for a vacation suspension?
All customers who have had TELUS services for a minimum of 1 month (30 days), and reside at the service address can request vacation suspension.
You are able to suspend the following services:
You will not be able to suspend the following services:
Note
: Your account must be in good standing with no overdue amount owing to be eligible for vacation suspension.
Is there a charge?
If you have TELUS SmartHome Security
:
If you do not have TELUS SmartHome Security
:
How long can I put my service on vacation suspension?
You can put your services on hold for a minimum of 1 month up to a maximum of 6 months, once every 12 months. A month, for the purposes of a vacation suspension is considered to be 30 days.
For example
: November 13 to December 12 is 30 days apart and would be considered a valid request. However, February 13 to March 12 is only 28 days apart (29 in a leap year) and would not be considered a valid suspension request.
Will my SmartHome Security system still work?
TELUS SmartHome Security requires an Internet connection. So, you will need to keep your Internet service active while away, and will not be able to suspend your Internet service.
If you subscribe to a non-TELUS home security service and that service requires your phone line or High-Speed Internet to work, you'll need to leave that particular service active while away.
Can I check my Home Phone voicemail while I’m away?
No. All calling features, including voicemail, are suspended entirely.
Will I have access to my telus.net email?
Yes, your telus.net email address remains active and you can access your emails anywhere in the world via
at least 48 hours prior to your return to cancel your vacation suspension.
I received a free gift or discounted pricing when I signed up. Will I be charged a cancellation fee?
Because you’re only suspending your service temporarily, there's no cancellation fee. Plus, vacation suspensions do not extend the length of your service agreement.
Will my plan or promotions be impacted?
Yes, if you have a promotional or loyalty discount, they will be removed from your plan.
Frais d’itinérance : comment éviter les frais imprévus pendant un voyage au Canada, aux États-Unis ou à proximité de la frontière américaine, et explication de ces frais sur la facture mensuelle