Below is a list of known issues with TELUS Home Assistant that we are working on resolving. If your issue is not covered, please visit the
to share your feedback for future improvements.
Additional known issues for the Google Assistant app
Known issue with linking
: Error message while linking TELUS Home Assistant in the Google Assistant application.
We are working with Google to troubleshoot some intermittent linking issues we see on Android devices with Google Assistant. In the meantime, please try the following fixes for the issue:
Check back on settings screen to see if pairing was successful
Retry linking a few more times as subsequent attempt should be successful
Submit a feedback to Google to record the linking or setup the issue for investigation. To do so:
Open the Google Assistant app
Select the vertical three dot icon found in the top right-hand corner
Select feedback from the pop-up list found at the bottom of the screen and follow the on-screen prompts to send the feedback to Google for future improvements
"Turn off the volume" is not working. Please try again using the phrase: “Hey Google, mute on ‹device nickname›”. Google responds twice to every command. This should not affect the performance of the command appearing on screen and will be resolved in a future release
"Tune to previous channel" command does not work. We will be correcting this in an upcoming release
While we improve this feature, please use the channel tune function: "Hey Google, tune to channel 101 on ‹device nickname›" or "Hey Google, tune to CTV on ‹device nickname›”. Google Assistant says “recording” while the screen may say “this program cannot be recorded” when you attempt to record on an unsubscribed channel or On Demand content. We are working to align the verbal message from Google and the on screen message.
that you cannot record On Demand content