How do I check if my Google device is working?
When you say, “Hey Google” to your Google device you should see the lights on the top appear to indicate it has heard you. If you don’t see the lights, check the power connection to make sure the device has a power supply and try again. Depending on the device you are using (Google Home vs. Google Mini), different colours and speeds of flashing lights mean different things. If you are having difficulties getting your device to work visit
Google Home Help
to troubleshoot your device and better understand what issue your device may be having.
How do I check if my Google device is connected to internet?
Google devices like your Google Home are programmed to give educated feedback. This means that if the device is not connected to Wi-Fi, it will tell you. You can also try asking Google a simple question like, “what is the weather?” It should tell you the weather in your location. If it doesn’t, then go to Google Home app and follow the steps to setup a Google device.
What is the difference between the Google Payments Password and my Voice PIN?
The TELUS Voice PIN is used to authenticate you as a user when you want to inquire about your account (ie. What is my bill or how much data have I used).
When you want to make a purchase over the Google Assistant, your Google Payments Password (or Touch ID) will be used to provide consent to the purchase. Please note that any purchases that are made in the TELUS Action will go directly to your TELUS Bill, not to your credit card on file with Google.
If you need to reset your voice PIN for any reason you can take these steps:
Start by saying, “Hey Google, Talk to TELUS”
Once you’re in TELUS say, “Change my PIN”
If you know your current Voice PIN you can now provide that and you will be prompted to create a new one
If you don’t know your current Voice PIN, request a reset PIN. You can do this by saying, “Reset my PIN”
How do I check if my TELUS account is linked to my Google device?
Say “Hey Google, Talk to TELUS”
How can I check that a data package or roaming pass has been added to my account?
TELUS Action confirms the transaction on the Google device and sends you a confirmation message. If for whatever reason, you don’t get a confirmation message you can go to self-serve portal to check the status of your account. There you will be able to see if the data package or the roaming passes has been added to your account.
Is the TELUS Action available in French?
The TELUS Action is available in the French language. Please note, to use the Action in French both you mobile device and your Google Home/Assistant preference must be set to French.