TELUS Action with Google Home and Google Assistant
Information and troubleshooting TELUS Action with Google Home and Google Assistant
What is the TELUS Action?
TELUS Action makes it simple and delightful for customers to check account balance, data usage, internet usage, travel products, current deals and add data or a roaming pass by using simple voice commands on Google Assistant on your phone/tablet or Google Home devices.
Action features
There are loads of handy things that you can do with TELUS Action. Here are some helpful features:
Troubleshooting features
You are able to resolve your device and service issues by using the troubleshooting features with TELUS Action.
Getting started
To set up the TELUS Action for iOS, Android or on your Google device, please follow the steps below:
On iOS
: - Open theGoogle Assistant App(if you don’t already have this, you can download it from the app store. Please note this is different than the Google Home app)
- Tap on the Google Assistant. Once it is listening, just say “Talk to TELUS”
- Follow the on-screen instructions to log in with your My TELUS account
On Android
: - Open theGoogle Assistant App(if you don’t already have this you can download it from the app store. Please note this is different than the Google Home app)
- Note: If you already have the Google Assistant enabled, you can skip to the next step.
- Tap on the Google Assistant. Once it is listening, just say “Talk to TELUS”
- Follow the on-screen instructions to log in with your My TELUS account
On your Google device
(i.e. Mini, Home, Nest Audio): - Say “Hey Google, talk to TELUS”
- Follow the steps on your phone to log in with your My TELUS account
The difference between TELUS on Google Home & Google Assistant
Using TELUS Action
How do I start TELUS Action?
To start TELUS Action on Google Home, just say: “Hey Google, Talk to TELUS.”
To start TELUS Action on Google Assistant, just say: “Talk to TELUS.”
How do I use the Action?
There are plenty of ways to use TELUS Action with Google, here are some common tasks you can try out:
- For billing say: "What’s my bill" or say, "When is my bill due" or you feel your bill is high you can ask “why is my bill so high?”
- For data say: " What's my data usage?" or say, " Add more data"
- For travel say: "Tell me about about Easy Roam" or say, "I am traveling to Spain, what are my options?"
- To find out current deals say: "What are the current deals“
- For help: Say, "help" at any time, or if you have a specific question say: “Help with data usage” or “help with billing” and so on
FAQ
How do I check if my Google device is working?
When you say, “Hey Google” to your Google device you should see the lights on the top appear to indicate it has heard you. If you don’t see the lights, check the power connection to make sure the device has a power supply and try again. Depending on the device you are using (Google Home vs. Google Mini), different colours and speeds of flashing lights mean different things. If you are having difficulties getting your device to work visit
Google Home Help
to troubleshoot your device and better understand what issue your device may be having.How do I check if my Google device is connected to internet?
Google devices like your Google Home are programmed to give educated feedback. This means that if the device is not connected to Wi-Fi, it will tell you. You can also try asking Google a simple question like, “what is the weather?” It should tell you the weather in your location. If it doesn’t, then go to Google Home app and follow the steps to setup a Google device.
What is the difference between the Google Payments Password and my Voice PIN?
The TELUS Voice PIN is used to authenticate you as a user when you want to inquire about your account (ie. What is my bill or how much data have I used).
When you want to make a purchase over the Google Assistant, your Google Payments Password (or Touch ID) will be used to provide consent to the purchase. Please note that any purchases that are made in the TELUS Action will go directly to your TELUS Bill, not to your credit card on file with Google.
How can I change my PIN?
If you need to reset your voice PIN for any reason you can take these steps:
- Start by saying, “Hey Google, Talk to TELUS”
- Once you’re in TELUS say, “Change my PIN”
- If you know your current Voice PIN you can now provide that and you will be prompted to create a new one
- If you don’t know your current Voice PIN, request a reset PIN. You can do this by saying, “Reset my PIN”
How do I check if my TELUS account is linked to my Google device?
Say “Hey Google, Talk to TELUS”
How can I check that a data package or roaming pass has been added to my account?
TELUS Action confirms the transaction on the Google device and sends you a confirmation message. If for whatever reason, you don’t get a confirmation message you can go to self-serve portal to check the status of your account. There you will be able to see if the data package or the roaming passes has been added to your account.
Is the TELUS Action available in French?
The TELUS Action is available in the French language. Please note, to use the Action in French both you mobile device and your Google Home/Assistant preference must be set to French.
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