Read commonly asked questions about Smarthome Security service and rate updates
Why is TELUS SmartHome Security increasing my monitoring and service rates?
In order for TELUS SmartHome Security to continue bringing you the level of service you deserve, we have implemented an increase in our alarm monitoring and service rates.
TELUS SmartHome Security constantly strives to improve the quality of its service and this rate change will help TELUS SmartHome Security to continue to maintain the services we provide to you, our valued customer.
A full suite of TELUS SmartHome Security interactive services is available, making it easier than ever for you to control your security right from your smartphone.
Why is the increase on my bill different than the increase I expected?
The total amount appearing on your bill or pre-authorized payment will vary depending on your billing period and applicable taxes added by your local municipality.
How can I ensure I’m getting the best value with TELUS?
When you bundle your TELUS SmartHome Security with other TELUS home and mobility products you become eligible for additional bundling discounts.
How do TELUS prices compare to other security providers?
TELUS SmartHome Security's Customer Monitoring Centers use some of the most advanced technology available in the security industry, and that expertise is just one of the advantages of having your security system monitored by TELUS SmartHome Security.
TELUS SmartHome Security's coast-to-coast integrated network of monitoring centres and technology resources offers real advantages over smaller, traditional, locally-based fire and intruder service providers, who may charge less, but cannot match the level of service that TELUS SmartHome Security can provide.
How can I take advantage of the insurance discount?
Depending on your insurance carrier, you may be able to save on your basic homeowner's insurance premium, with a monitored home security system from TELUS SmartHome Security. To take advantage of this discount, please call your insurance provider.