How to use the Pik TV app for iOS & Android

The Pik TV mobile app is available for download on smartphones and tablets running iOS or Android mobile. Now you can watch live TV and access a large On Demand library of TV shows and movies on your mobile device with your Pik TV subscription.

Requirements and restrictions

• Subscription to TELUS Internet, Pik TV and live channels is required. Licensing and rights limitations mean that not all programs and channels are available when not connected to your TELUS home internet
• My TELUS username and password are required to log in to this service
• The Pik TV mobile app can only be used in Canada

Supported devices

The Pik TV mobile app is available for download on iPhones and iPads running iOS 13 and above or Android smartphones and tablets running Android 6 and above. Please note that the Pik TV app does not currently allow casting (using Chromecast or Airplay) or screen mirroring.

iPhones and iPads
Please visit the App Store on your Apple device to download the Pik TV app.

Android devices
Please visit the Google Play Store on your mobile device to download the Pik TV app.

Use your My TELUS username & password to log in to the app. Don’t have My TELUS? Register now.

Home

From the Home screen, you can see what’s On Now on live TV, Resume your On Demand programming, browse Highlights and Favourites or view your recent Purchases. You can also navigate to Live TV & On Demand at the top of your screen, or to Guide, Search or More at the bottom of your screen.

Live TV

All Pik TV customers have access to the live TV content included in their subscription. Some channels are only available when connected to your home TELUS Internet service due to content provider restrictions. Live TV will show you what’s on now by category; Sports, News, Kids, Entertainment, Lifestyle, Learning, Movies & Multicultural.

During live TV playback in portrait mode, you can view details, see what’s on now and up next and browse other channels. To go full screen simply rotate your device to landscape mode. You can press once on the screen to bring up program information and turn on closed captioning (CC) or described video (AD). A second press will close the information and audio settings.

On Demand

All Pik TV customers have access to the On Demand content included in their subscription as well as a selection of On Demand movies available for rental. You can browse by Featured, TV Shows, TELUS Presents, Movies, Channels, Kids, and more.

Note: You can pause, rewind or fast forward On Demand TV content, but these features may be disabled on select programming by the content provider. You can pause, rewind or fast forward On Demand movies available for rental.

Guide

In the Guide section, you can see what’s playing today and over the next week. Any shows with a home icon in the guide indicate that this programming is only available when connected to your TELUS home internet connection. You can also filter your guide by selecting the filter icon Filter in the top right-hand corner of your screen. Filter options are:

• All Channels will display all of the channels that are available with Pik TV
• My subscribed channels will display all of the channels that you have in your Pik TV subscription
• Playable on this device will display all of the channels that you are subscribed to and can watch on this device. Please note that some channels are only available when connected to your TELUS home internet connection

Search

You can use the search function to find a movie, TV show or cast member, using the on-screen keyboard. If searching for a movie or TV series, your search results will include both live and On Demand viewing options for your title. If searching for a specific cast member, your search results will provide a list of available live or On Demand titles where that cast member appeared.

More

In the … More section, you can visit a short how-to tutorial in The Basics, visit Pik TV’s online support material and read TELUS’s privacy policy.
You can also enable or disable Streaming over mobile networks (you will need to enable this to enjoy Pik TV when not connected to Wi-Fi). Regular data charges will apply. You can also set your accessibility preferences including enabling Closed Captioning or Described Video.

Finally, you can see more about the App version and Account info under ABOUT.