Manage or update My TELUS information

1. Log in to

   My TELUS

2. Go to

   My Profile

   from the left-hand sidebar

3. Select

   Contact & security settings

4. Under

   Contact information

   , select

   Update >

   next to your

   Primary Email

5. Enter your new email address and re-enter to verify

6. Select

   Save changes

   

1. Log in to

   My TELUS

2. Select

   My Profile

   from the menu at the top

   

3. Select the desired

   account number

   if you have multiple accounts with TELUS

4. Select

   Change Billing Address

   

5. Enter your new billing address information. If the address cannot be found through auto-complete powered by Canada Post, enter the address manually by selecting

   Add it manually

   

6. Confirm your new address and select

   Submit

   . Please ensure your billing address matches with the address associated with your method of payment

   

7. A confirmation message will be displayed with the updated billing address

1. Log in to

   My TELUS

2. Select

   Billing

3. Choose the account on which you want pre-authorized payments to be enabled

4. Select

   Set up pre-authorized payments

5. Select a payment method, either chequing account or credit card, fill out the required fields and submit

1. Log in to

   My TELUS

2. Select

   Billing

3. Choose the account on which you want pre-authorized payments to be updated

4. Select

   Manage

   pre-authorized payments

5. Select a payment method, either chequing account or credit card, fill out the required fields and submit

Set up Access

1. A banner featuring all pending access requests will be made visible

2. Select

   Set up Access

   on the requests you wish to approve

   

3. Select the role which you wish to assign the user.

   • Note

     : This will control the user's range of privileges on the account. Learn more about

     user privileges

     .

     

4. Assign phone numbers.

   • Note

     : It is optional to assign a phone number to a manager. However, it is mandatory to assign at least one phone to a member, as this determines what phone(s) the member will be able to access on

     My TELUS

     .

5. Select

   Confirm Access

Decline Access

• Select

  Decline Access

  on the banner, or

• Head to

  Set up Access

  and select

  Decline Access

  at the bottom of the page

Change Access

1. On the profile which you wish to modify, select

   Change

   under the access level column

2. You will see the user's current settings. Apply the desired new settings to this profile

3. Select

   Confirm Changes

   .

   • Note

     : If you wish to cancel the changes, select the back button leading to the

     Manage account users page

     .

Remove Access

1. On the profile which you wish to remove, select

   Change

   under the access level column

2. You will see the user's current settings. Apply the desired new settings to this profile

3. Select

   Remove Access

   to restrain the user from accessing their account. -

   Note

   : If you wish to cancel the changes, select the back button leading to the

   Manage account users page

Switch to e.Bill - Mobility account

1. Log in to

   My TELUS

2. Select

   Billing

3. Select

   Change bill format

4. Select

   Paperless

   

5. Set your billing notification preference, email and/or text message

   

6. Select

   Save changes

Switch to e.Bill - Home Services account

1. Log in to

   My TELUS

2. Select

   Billing

3. In the

   Home Services bill

   , select

   Change bill format

4. Complete the 2-step flow

1. Log in to

   My TELUS

2. Select

   Billing

3. Choose the account on which you want to cancel pre-authorized payments

4. Select

   Manage pre-authorized payments

5. Select the

   cancel option

   , and

   submit

Report a payment online

1. Log in to

   My TELUS

   and select the

   Billing

   tab

2. If you're eligible, you'll see a link to

   Notify us of a recent payment

   . Complete the form accordingly

Report a payment by phone

1. Call

   604-310-2255

   or

   *

   611

   from your TELUS phone

2. Press

   1

   to select

   Notify us of a recent payment