Internet service and rate updates

Starting with your February 2022 bill, the monthly rate for Internet plans will increase by $5, with the exception of Internet 300, Gigabit Internet and 1.5 Gigabit Internet.

If you are in a 2-year term, your price is guaranteed and the $5 increase will not apply until the first bill after your term expires.

To learn more about our Internet plans, visit telus.com/internet.

To see an electronic copy of your TELUS Home Services bill, please log in to My TELUS and select View bill details in the Home Services section.

TELUS is committed to helping communities impacted by the recent BC floods. We have contacted customers in regions impacted by flooding and will be deferring any applicable rate increases for those customers.

Starting with your July 2021 bill, the monthly rate for Internet plans will increase by $5, with the exception of Internet 300, Gigabit Internet and 1.5 Gigabit Internet.

If you are in a 24-month term, your price is guaranteed and the increase will not apply until the first bill after your term expires.

If you are not currently on a 2-year term and would like to keep your current rate for the next 2 years, please visit telus.com/internetrenewal to add a new 2-year term to your Optik TV and/or Internet plan.

To learn more about our Internet plans, visit telus.com/internet.

To see an electronic copy of your TELUS Home Services bill, please log in to My TELUS and select View bill details in the Home Services section.

Starting with your April 2021 bill, the monthly rate for your Unlimited Internet Data add-on will increase by $5.

If you are in a 2-year term, Unlimited Data is included in your package and you will not be charged until the first bill after your term expires.

If you are not currently on a 2-year term and would like free Unlimited Data for the next 2 years, please visit telus.com/internetrenewal to add a new Internet plan.

To see an electronic copy of your TELUS Home Services bill, log in to My TELUS and select View bill details in the Home Services section.

For questions about your TELUS Home Services, please contact us.

Add price protection for the next 2 years at your current rate

Starting with your November 2020 bill, the monthly rate for your Internet plan will increase by $5. If you are in a 24-month term, your price is guaranteed and the $5 increase will not apply until the first bill after your term expires.

If you would like price protection for the next 2 years at your current rate, please log into your My TELUS account to add a new term.

To learn more about our Internet plans, visit telus.com/internet.

To see an electronic copy of your TELUS Home Services bill, log in to My TELUS and select View bill details in the Home Services section.

Month-to-month Internet rate change (customers not on a 24-month term)

Canadians have relied upon our networks more than ever throughout the pandemic, and our technicians have worked around the clock to ensure our customers have access to the services they need to work, learn and stay connected wherever they are. Each year, we invest billions of dollars in our networks to maintain the capacity, speed and reliability that Canadians expect from us. In March, we froze the cost of all services, waived mobility overages, suspended roaming charges through April and waived all home Internet overages through the end of June.

If you are currently in a month-to-month service term, starting with your November 2020 bill, the monthly rate for your Internet plan will increase by $5. If you are in a 24-month term, your price is guaranteed, and the $5 increase will not apply until the first bill after your term expires. If you would like price protection for the next 2 years at your current rate, please call 1-888-811-2323 to add a new term to your Internet plan. This offer is valid until January 31, 2021 and we will credit any increase applied on your bill if you add a new term by January 31, 2021.

We remain committed to supporting our customers who identified financial hardship due to the pandemic with flexible payment terms, and will continue working with them on a case-by-case basis over the coming weeks and months.

In July, TELUS was ranked fastest Internet service provider in Canada by New York-based PCMag. TELUS’ gigabit-enabled PureFibre network is the largest 100 percent pure fibre-to-the-premise (FTTP) network in Western Canada, giving residents and businesses dramatically fast upload and download Internet speeds, which provides critical benefits for video conferencing, working or learning remotely, gaming and smart home security. With the launch of 1.5Gbps PureFibre Internet speeds in June, in addition to the bundle opportunities for Optik TV customers, such as Netflix, Hayu or our most recent addition Amazon Prime, TELUS is the leader for reliability, speed and choice in Western Canada.

TELUS Internet plan rate changes

Starting on December 1, 2019, the regular monthly rate for TELUS Internet plans will increase.

To learn more about our Internet plans, visit telus.com/internet.

To see an electronic copy of your TELUS Home Services bill, log in to My TELUS and select View bill details in the Home Services section.

For questions about your TELUS Home Services, please contact us.

TELUS Internet plan rate changes

The cost of providing TELUS Home Services continues to increase as we continue to upgrade our networks in both dense urban and remote rural areas across Canada.

Effective February 25, 2019, the regular monthly rate for TELUS Internet plans will increase.

To learn about your TELUS Internet plan rate increase, please see your January 2019 or February 2019 bill.

To see an electronic copy of your TELUS Home Services bill, log in to My TELUS and select View bill details in the Home Services section.

To learn more about our Internet plans, visit telus.com/internet.

For questions about your TELUS Home Services, please contact us.