Foire aux questions: Courriel TELUS propulsé par Google

We have completed your email account migration, but there's one step you need to complete in order to continue sending and receiving email: .

The step-by-step instructions are available at

telus.com/steps

.

Once you complete these steps, you will have to take extra steps to set up your email on your devices. The tutorials for completing this step are available at

telus.com/SetUp

.

When we notify you that your email migration has been completed, you will need to activate your account in Google, which is the way you securely log in to your account for the first time in the new platform.

When we notify you that your email migration has been completed, visit

mail.google.com/a/telus.net

and enter your email address, followed by your password. You will be asked to set up a new strong password, and confirm your account recovery information (if previously provided on Webmail).

The step-by-step instructions are available at

telus.com/steps

.

Once you complete these steps, you will have to take extra steps to set up your email on your devices. The tutorials for completing this step are available at

telus.com/SetUp

.

As part of your account activation process, we are taking every precaution to ensure we protect your account. You will be asked to reset your password when you activate your account as a means of ensuring your password meets our strong security criteria. Having a strong password is important as it makes it harder for someone else to guess it and gain access to your account.

If during your account activation in Google you are presented with a "Choose an account" screen, it means that you once created an account in Google using your TELUS email address.

Please follow the

steps to complete your email account activation

.

If you can't activate your account in Google on the day of your migration, please check on these:

This will help you to easily reset your password if you ever forget it. If you have already entered this information in WebMail, you will simply confirm this information is still current during the activation of your account.

Having recovery methods also helps verify that it is you signing in or to reach you if there’s suspicious activity in your account.

If you forgot your password, simply go to

telus.com/reset

for instructions on how to reset it using one of our self-serve tools and then come back to the account activation screen. Do not follow the password reset tools in Google as they will not work given that you haven't yet activated the account on their platform.

There are a few possible reasons why you are not seeing all your emails after your migration date:

There are 2 possible reasons you are not seeing all your emails after your migration date:

The easiest way to navigate to your calendar is to go to

calendar.google.com

.

You can also access a more compressed version of your calendar right from your inbox. Click on the calendar icon on the right-side menu.

Managing your aliases is easy. All you need to do is log in to

My TELUS

, navigate to the tab on the menu at the top, select the tab and you will see all your TELUS email accounts. From there, you can select to add, remove or edit them.

You can easily change your username by logging in to

My TELUS

. Next, navigate to the tab on the menu at the top, select the tab and you will see all your TELUS email accounts. From there, you can select to change your username.

In the new TELUS email powered by Google, we display labels (folders) in alphabetical order. If you need to have a particular label at the top of the list, add a symbol (~,,^) to the beginning of its name. For example TELUS.

When using Gmail on a web browser to access TELUS email, the default number of emails you can view per page in your inbox is 50. You can change this by going to , and under "Maximum page size" changing this. You can only change this view to display up to 100 emails per page. You can also use the and arrows at the top of your inbox to navigate to more pages.

You can improve the security of your email account by using the Gmail interface, or a modern application like Windows 10 Mail, Thunderbird or Apple's Mail on your computer. Using the Gmail app on your smartphone or tablet is another way to ensure your account is secure. We also recommend that you do not use applications that require you to have

Less Secure Apps

turned on as this can allow someone access to your account without your knowledge.

On Google, any spam is placed in the "Spam" folder where you can catch any misdirected mail. If you don't take action, emails in this folder are automatically deleted in 30 days.

You can set up your account to continue to have your emails automatically forwarded to another email address. When you set up email forwarding, the destination address will need to accept forwarded emails from your telus.net address. You can learn more about this by reading this Google Support article on how to

automatically forward Gmail messages to another account

.