I can't find all my emails. Where are they?
There are a few possible reasons why you are not seeing all your emails after your migration date:
If you're using Gmail on a web browser, you will only be able to see 50 or 25 emails at a time before having to go to the next page in your inbox. To go to the next page of your inbox, click on the right arrow located at the top of your inbox next to the total number of emails
If you saved emails, contacts or calendar events in your specific email program and deleted them from our email platform, we will not be able to migrate such items. If you need assistance with locating files on your computer we encourage you to work with your personal IT professional or company
I can't find all my contacts. Where are they?
There are 2 possible reasons you are not seeing all your emails after your migration date:
If you're using Gmail on a web browser, your contacts can be viewed and managed at
contacts.google.com
If you saved contacts in your specific email program (e.g. Outlook) and deleted them from our email platform, we will not be able to migrate such items. You will have to import these contacts to your new TELUS email. To do that, select the Import option on the left side menu at
contacts.google.com
I can't find my calendar. Where is it?
You can also access a more compressed version of your calendar right from your inbox. Click on the calendar icon on the right-side menu.
How can I add another alias?
Managing your aliases is easy. All you need to do is log in to
My TELUS
, navigate to the
Internet
tab on the menu at the top, select the
Email
tab and you will see all your TELUS email accounts. From there, you can select
Manage email aliases
to add, remove or edit them.
How can I change my username/login email address?
You can easily change your username by logging in to
My TELUS
. Next, navigate to the
Internet
tab on the menu at the top, select the
Email
tab and you will see all your TELUS email accounts. From there, you can select
Rename email account
to change your username.
Why are my email folders appearing out of their previously arranged order?
In the new TELUS email powered by Google, we display labels (folders) in alphabetical order. If you need to have a particular label at the top of the list, add a symbol (~,,^) to the beginning of its name. For example TELUS.
Why can I only see 50 emails?
When using Gmail on a web browser to access TELUS email, the default number of emails you can view per page in your inbox is 50. You can change this by going to
Settings
, and under "Maximum page size" changing this. You can only change this view to display up to 100 emails per page. You can also use the
<
and
>
arrows at the top of your inbox to navigate to more pages.
How can I make my email more secure?
You can improve the security of your email account by using the Gmail interface, or a modern application like Windows 10 Mail, Thunderbird or Apple's Mail on your computer. Using the Gmail app on your smartphone or tablet is another way to ensure your account is secure. We also recommend that you do not use applications that require you to have
Less Secure Apps
turned on as this can allow someone access to your account without your knowledge.
Why am I seeing spam now on Google?
On Google, any spam is placed in the "Spam" folder where you can catch any misdirected mail. If you don't take action, emails in this folder are automatically deleted in 30 days.
How do I set up forwarding on TELUS email now?
You can set up your account to continue to have your emails automatically forwarded to another email address. When you set up email forwarding, the destination address will need to accept forwarded emails from your telus.net address. You can learn more about this by reading this Google Support article on how to
automatically forward Gmail messages to another account
.