TELUS Custom Security Systems and Price’s Alarms Commercial and Custom Home Security account updates
Have you received a letter or email regarding updates to your Commercial Security or Custom Home Security account? Learn more about these changes.
Note
: This information applies to TELUS Custom Security Systems and Price’s Alarms customers. It is intended for Commercial and Custom Home Security customers who have received an email or letter notifying them about upcoming account updates.
Important
: If you have both Commercial and Custom Home Security services, please ensure you refer to all sections of this page.
What Commercial Security customers can expect from the update
We’re updating your TELUS Commercial Security account to give you access to even more from TELUS.
As part of these updates, you will now receive a TELUS branded bill for your security services
You may be required to update your payee information. Learn more in the
Paying your Commercial Security bill
section on this page
No changes will be made to your monitoring services
Paying your Commercial Security bill
Moving forward, your bill will be from TELUS. Please note the service dates and updated due date on your bill. See below for an example of your new bill in the FAQ section for Commercial Security customers.
Important
: If you are on pre-authorized payment, your withdrawal date will not change
If you are currently enrolled in pre-authorized payments:
Your pre-authorized payments will continue to be deducted from your bank or credit card. However, ADT Security Services Canada, Inc. will appear on your bank or credit card statement moving forward
If you are currently enrolled in invoice billing:
You will now receive a paper bill moving forward. Your payment will be due to ADT Security Services Canada, Inc. rather than TELUS Custom Security Systems or Price’s Alarms
Rest assured that you will still enjoy the same security services as you do today. We are simply streamlining our billing processes.
Frequently Asked Questions (FAQ) for Commercial Security customers
Will this change affect my other TELUS services?
No. The changes shared in this letter apply only to your security services.
If I have multiple TELUS products, will my payment dates differ?
Yes. Your security billing will remain separate from any other TELUS services you may have. Each account will reflect its individual billing date.
Do I need to save any of my previous account information?
Yes. We will continue to use your existing password (PCID) to verify an alarm event. Please continue to keep this information handy.
Who will be able to authorize changes to my account?
Only primary account holders will be able to make account changes and access billing information. You may also add authorized users on your account who are secondary contacts.
Will I still be able to access Alarm.com to manage my security system?
Yes.
What will my new bill look like?
For a comparison of your previous bill versus your future TELUS bill, please see below.
Previous bill:
New bill:
What Custom Home Security customers can expect from the update
We’re updating your TELUS Custom Home Security account to give you access to even more from TELUS.
As part of these updates, you will now receive a TELUS branded bill for your security services
You may be required to update your payee information. Learn more in the
Paying your Custom Home Security bill
section on this page
No changes will be made to your monitoring services
Paying your Custom Home Security bill
Moving forward, your bill will be from TELUS. Please note the service dates and updated due date on your bill. See below for an example of your new bill in the FAQ section for Custom Home Security customers.
Important
: If you are on pre-authorized payment, your withdrawal date will not change
If you are currently enrolled in pre-authorized payments:
Your pre-authorized payments will continue to be deducted from your bank or credit card. However, ADT Security Services Canada, Inc. will appear on your bank or credit card statement moving forward
If you are currently enrolled in invoice billing:
You will now receive a paper bill moving forward. Your payment will be due to ADT Security Services Canada, Inc. rather than TELUS Custom Security Systems or Price’s Alarms
Rest assured that you will still enjoy the same security services as you do today. We are simply streamlining our billing processes.
Frequently Asked Questions (FAQ) for Custom Home Security customers
Will this change affect my other TELUS services?
No. The changes shared in this letter apply only to your security services.
If I have multiple TELUS products, will my payment dates differ?
Yes. Your security billing will remain separate from any other TELUS services you may have.
Each account will reflect its individual billing date.
Do I need to save any of my previous account information?
Yes. We will continue to use your existing password (PCID) to verify an alarm event. Please continue to keep this information handy.
Who will be able to authorize changes to my account?
Only primary account holders will be able to make account changes and access billing information. You may also add authorized users to your account who are secondary contacts.
Will I still be able to access alarm.com to manage my security system?
Yes.
What will my new bill look like?
For a comparison of your previous bill versus your future TELUS bill, please see below.
Previous bill:
New bill:
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