Everything you need to know about activating or renewing your mobility connection
Adding a line or getting a new phone
If you're thinking of adding a line or getting a new phone, here’s what you need to know -
Valid photo ID:
You'll need 1 valid government issued photo identification (e.g. Driver’s License, Provincial ID card, passport).
: Stores are unable to accept health cards (excluding Quebec and British Columbia) or citizenship cards. Customers also require 1 acceptable valid ID for credit check (e.g. credit card or social insurance number either verbally, paper copy or card).
: To purchase a phone you have to be the account owner or an authorized user on the account.
Make sure to back up your phone before going to a store. This will ensure you don’t lose any data, such as contacts, photos, and videos.
: Transferring data in store is an option but can lead to a long wait depending on how much data needs to be transferred.
Make sure you have all of your passwords (email, Apple ID)