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Step-by-step personalized troubleshooting
Run a complete diagnostic of your equipment and services. Our automated solutions dig deep to uncover problems and provide the simplest troubleshooting process.
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Try our step-by-step guide with visual references.
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Try these steps below for a quick fix to your video issues:
- Confirm the cables are secured between your TELUS Modem, the TV Boxes and your TV
- Restart your TELUS Modem, then reboot your TV Boxes by unplugging and plugging the power cable
- Toggle between inputs with your TV control until you find one with programming
- Move your wireless boxes back to their original location set up by a TELUS technician