Learn about the appointment manager tool, which allows you to view and manage your installation and repair appointments online
What is the appointment manager?
It's a tool that allows you to view, reschedule and cancel your installation and repair appointments through your My TELUS account on telus.com. You can do the following using the appointment manager:
View your appointment details such as your appointment date, arrival time window, duration of the appointment, service address and your contact number
Cancel repair appointments
Update your contact number
When an appointment is rescheduled or cancelled, a confirmation email will be sent to your contact email address to advise you of the changes. These changes are also reflected on the appointment details page.
: If the appointment is too close to the scheduled date (e.g. less than 24 hours), and/or technician dispatch has already taken place, you may not be able to reschedule or cancel your appointment online. Please chat with us using
To cancel or reschedule your appointment, select the appointment and click on the corresponding button
To update contact number, select
Change your contact number
Managing your Home Services appointment during COVID-19?
Introducing a new virtual installation and repair process that keeps you, your home and our team members safe during COVID-19.
We know this is a difficult time, but our team members are still here to support you in any way. At this time we continue to complete installations and repairs for your Home Services, by keeping your safety at the forefront of our daily work.
If you would like to learn more about this new virtual process ahead of our upcoming appointment, you can do so by visiting our