Appointment manager on My TELUS

It's a tool that allows you to view, reschedule and cancel your installation and repair appointments through your My TELUS account on telus.com. You can do the following using the appointment manager:

• View your appointment details such as your appointment date, arrival time window, duration of the appointment, service address and your contact number
• Reschedule appointments
• Cancel repair appointments
• Update your contact number

When an appointment is rescheduled or cancelled, a confirmation email will be sent to your contact email address to advise you of the changes. These changes are also reflected on the appointment details page.

Note: If the appointment is too close to the scheduled date (e.g. less than 24 hours), and/or technician dispatch has already taken place, you may not be able to reschedule or cancel your appointment online. Please chat with us using telus.com/assist or call us at 1-866-558-2273 to reschedule or cancel your appointment.

1. Sign in to My TELUS
2. Go to My Profile
3. Select View and manage your appointments
4. To cancel or reschedule your appointment, select the appointment and click on the corresponding button
5. To update contact number, select Change your contact number

Introducing a new virtual installation and repair process that keeps you, your home and our team members safe during COVID-19.

We know this is a difficult time, but our team members are still here to support you in any way. At this time we continue to complete installations and repairs for your Home Services, by keeping your safety at the forefront of our daily work.

If you would like to learn more about this new virtual process ahead of our upcoming appointment, you can do so by visiting our New installation process for Home Services support page.

You can also visit our dedicated COVID-19 support page for information on how TELUS is handling installations and repairs at this time under the FAQ section.