Move your TELUS home services

Moving day now has a whole new set of challenges. And we know your home services are more important than ever. You need to stay connected – and we’re here to help.

How TELUS Smart Move makes a smooth move

Our Move Specialists are always here to help with any questions or info you need with your move.

When are you moving?

Move the Smart way.

Call us to schedule your moving day. To ensure uninterrupted service, please call at least 2 weeks in advance. 

Have this information ready when you call:

  • TELUS account number (Where to find your account number)

  • Your account PIN

  • One of the following:

    • Your date of birth, or

    • The last 3 digits of your Drivers Licence or Social Insurance Number.

  • Contact number during your move

  • Full address of where you're moving from and to (for rural addresses, please supply the rural civic or legal land description and/or the lot block and plan)

  • Preferred disconnection and connection dates

Tips for a successful, low-stress move

We know moving can be difficult. So we created a general moving checklist to make sure you’re completely prepared to move, and don’t forget anything.

Featured offers for your new home

Get a bonus camera worth up to $280 for free when you sign up for a Video plan today.

  1. Protect your new home like never before

  2. Check on deliveries and even unlock your front door for the courier from your phone

  3. 3 year term when you move your existing TELUS home services or when you sign up with a new TELUS internet subscription

  4. Free installation

Save $30 a month when you add Optik TV

Binge great entertainment at an unbelievable price when you add Optik TV and recontract your TELUS internet plan on a 2-year term.

  • Streaming comes included with Optik. Build the package you want and get streaming services (like Netflix or Crave + Movies + HBO and Prime Video) with live TV all for one price.

  • Get Amazon Prime included. With an Amazon Prime membership, you get the best of shopping and entertainment, with free shipping on millions of products.

Earn great rewards with TELUS Rewards™

Earn points and redeem them for Video on Demand credits, TELUS bill credits, the latest tech and more.

TELUS Health MyCare

Don’t have a family doctor or need to see one right away? Download the TELUS Health MyCare™ app to see a local doctor right from your phone.

Get $50 to bring your friends to TELUS

Refer family and friends, and each product they sign up for earns you a $50 bill credit (including taxes) up to $200 in total. And they’ll get a $50 credit too.

Moving FAQ