Lenteur de la connexion Internet
Dépannage étape par étape personnalisé pour améliorer la vitesse de la connexion internet.
Désolé, cette page n’est pas offerte en français puisque ces services ne sont offerts qu’aux clients de la Colombie-Britannique et de l’Alberta. Veuillez accéder à la page en anglais.
Step-by-step personalized troubleshooting
Run a complete diagnostic of your equipment and services. Please allow up to 90 seconds for analysis of your equipment and system configuration to be completed.
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Try our step-by-step guide with visual references.
Comfortable with technology?
Try these steps for a quick fix to your slow internet issues:
- For slow wireless speeds in specific areas of your home:
- Restart your device next to the modem
- If speeds slow down again when you move your device farther away from the modem, you may want to extend your Wi-Fi coverage with Boost Wi-Fi in your home
- Make sure your modem is:
- At its original installation location and off the floor
- Placed away from windows or objects that may obstruct the signal
- Not placed inside a cabinet
- Heavy usage such as uploading and downloading files or streaming HD media on multiple devices can give the illusion of you having a slow internet connection. Turn off the devices you are not using or upgrade to a faster speed plan
- If only certain devices have slow internet, it may be a device capability issue. See our support page on Wi-Fi performance explained for more details
- If internet is slow only on a certain website, then try opening a few other websites. If only this website is slow, then it’s a website-specific issue
- Avoid using your devices near appliances such as microwave ovens, baby monitors or cordless phone stations
- Disconnect inactive Wi-Fi devices or connect them by Ethernet