Dépannage des problèmes audio sur Télé OPTIK

Troubleshoot and fix sound issues

If the problem occurs on every channel, please proceed with the following steps:

If the checks above are inconclusive, check the sound options on your TELUS set-top box:

If you are using an HDMI cable, also check the aspect ratio (picture size and shape) configured on your set-top box:

If you continue to experience the issue: