Main control panel (2019 and after)

Familiarisez-vous avec votre panneau de contrôle principal

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Familiarize yourself with your system

The security panel user guide is a handy reference with extensive information on all available features. To ensure you have the appropriate time to familiarize yourself with your new alarm system and reduce the chance of unnecessary false alarms, the default of your security system is to remain on a test mode for 48 hours following your installation. Your services will still be monitored during this time, however two-way voice will not be activated and no emergency services will be dispatched via our Central Monitoring Station.

Arm your system

The Ready to Arm screen allows you to arm your panel in stay or away mode:

Note: You can also turn off Entry delay to arm the system without waiting.

Stay: Arming your system in Stay mode only arms the system perimeter only and is typically used during the night when occupants are sleeping.
Away: Arming your system in Away mode arms all the sensors attached to your alarm system and is typically used when occupants are out of the home.

Bypassing sensors

All sensors must be closed before you are able to arm your system from the panel. Bypassed sensors offer no protection and cannot cause an alarm. Use bypass if you want to arm your system with one or more sensors open and intentionally unprotected.

Active sensors can be seen under the Active category on the right-hand side. These sensors will be bypassed automatically as you arm your system.

You can also manually bypass any sensors at time of arming by diving into the ALL list, and selecting the specific sensors you want to bypass.

Disarm photos

To help further protect your home and for you to know who is accessing your security system at all times, the system will take a photo of you at time of disarm. All photos will be stored until you decide to delete the photos.

To access the photos that were taken, you can view them through:

  1. Panel: Swipe left or right from the main panel screen to get to the disarm photo gallery. To delete the photos from your panel, simply click on the Garbage can icon to the right of the photo and enter your Master Code.
  1. TELUS SmartHome mobile app or web portal:
    To delete the photos from your TELUS SmartHome Mobile App or the Web Portal:
  • Log into your TELUS SmartHome mobile app or web portal
  • Select your Images folder
  • Select the photo(s) you would like to delete
  • Delete the photos

Bluetooth disarm

With the new security system, you are now able to pair up to 5 devices to your panel for auto-disarm capability. Enabling this capability will allow you to auto-disarm your system when you get within 15 feet of your security panel. If you have a smart lock, you may be able to set up a rule to auto-unlock your door as well!

Warning: pairing a device that is not on the list below may cause your security system to auto-disarm if your phone is left within the vicinity of the security. Make sure you only pair one of the below compatible devices.

Compatible devices

  • iPhone 5
  • iPhone 5s
  • iPhone 6
  • iPhone 6s
  • iPhone 7
  • iPhone 8
  • iPhone X
  • Samsung Galaxy Note 3
  • Samsung Galaxy Note 5
  • Samsung Galaxy S4
  • Samsung Galaxy S5
  • Samsung Galaxy S6
  • Samsung Galaxy S7
  • Samsung Galaxy S8
  • LG Nexus 5
  • LG Nexus 5x
  • LG G3
  • Huawei Nexus 6p
  • HTC 10
  • Google Pixel XL
  • Google Pixel 2 XL
  • OnePlus One
  • OnePlus One 3
  • OnePlus One 3T

To pair your phone:

  1. Swipe down from the top by pressing the at the top of your screen to access the settings page
  2. Select Settings
  1. Select Advanced settings
  1. Type in your Master code. (This would have been the primary user code that your installer helped you set up at time of install)

  2. Select Bluetooth devices

  1. Select Add device
  1. Go to your mobile phone
  2. Head to your phone’s settings
  3. Select Bluetooth
  4. Make sure your Bluetooth is ON and is discoverable
  5. Select your device from the panel
  1. Execute the pairing
  2. Input the code when prompted into your phone
  3. Make sure your Bluetooth is left ON to disarm your system in the future!

Duress codes

You can set up a duress code to transmit a silent alarm to the central monitoring station. Use the duress code when someone is forcing you to operate your security system against your will.

Setting up a duress code:

  1. Swipe down from the top by pressing the at the top of your screen to access the settings page

  2. Select Settings

  3. Select Advanced settings

  4. Type in your Master code. (This would have been the primary user code that your installer helped you set up at time of install)

  5. Select User management

  6. Edit your Duress user settings

  7. Enter a four (4) digit code as the new duress code. Select OK

  8. To confirm the duress code, type in the 4 digit code from above

  9. Save

Using a duress code

  1. While the system is armed, you can type in your secret Duress code to send a silent signal to the monitoring center
  2. The operator may still come on 2-way voice over the system, but they will also dispatch emergency response

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