Transfer your phone number to a new device or account

Use any Canadian number with your TELUS account, including landline numbers

You can transfer any existing phone number to your TELUS Mobility account, including numbers from other carriers and landline numbers. You can request a number transfer during the online checkout process, or after you have received your device and have set up your TELUS account. If you’re moving a Koodo or Public Mobile number to TELUS, please request a number transfer after receiving your device and SIM card. Your existing phone number will replace your temporary TELUS number once the transfer is complete.

Before you begin


Before starting the phone number transfer process, please ensure that:

  • You have an active TELUS Mobility account
  • The area code of your existing phone number matches your local service area
  • The number you intend to transfer to TELUS is active

Important: Please do not cancel your account with your previous service provider until your number is successfully transfered to TELUS. Once the transfer is complete, your previous service will be automatically cancelled.

Processing time


  • If your phone number is a non-TELUS mobile number, the transfer process may take up to 2.5 hours
  • If your phone number is a landline number, the transfer process may take up to 2 business days

Transfer your number to TELUS Mobility


To request a phone number transfer during a new activation, please complete the Easy Number Transfer section on the checkout page if your existing number is from a Canadian carrier other than Koodo or Public Mobile. Follow these steps to begin the process:

  1. Select the checkbox marked “I would like to bring my current number from a different service provider”
  2. Enter your existing phone number
  3. Select Verify
  4. Once verified, enter your previous service provider's account number or PIN code
  5. Select the checkbox marked "I am authorized to transfer phone numbers and to cancel my account from my previous provider." Select Continue to complete your order
  6. Once you receive your device, please call 1-877-868-3587 or 1-877-TO-TELUS from the number you want to transfer and select option 2. This will automatically complete the transfer

If you have a Koodo or Public Mobile number that you would like to transfer, please do not select the checkbox marked “I would like to bring my current number from a different service provider”. Simply select your city in the phone number section of the checkout page to get a temporary TELUS number.

Then, follow these steps to request a transfer through My TELUS once you receive your order:

  1. Log in to My TELUS or register at telus.com/MyTelus
  2. Go to Plans & Devices and select the number you want to change
  3. Select Manage your phone number
  4. Select Transfer your number
  5. Submit all required details, including the number you want to transfer

Check the status of your transfer


You can track the status of your request by following these steps:

  1. Log in to My TELUS
  2. Go to Plans & Devices and select Device
  3. Select Status of number transfer

Transfer an existing number to a Certified Pre-Owned phone


Please ensure that you have the right SIM card for your Certified Pre-Owned phone, as SIM card types vary between devices. Please note that you will also remain responsible for any outstanding device balances after transferring your number.


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