One PVR ($20) and one Wireless Digital Box ($10) rental is included at no cost on a 2 year term. Rental fees are applicable to No term packages.
Additional boxes cost $10/month
Installation is free on a 2 year term or $100 without a term
You can book an installation appointment during checkout
You may find time slots within the next few days, but expect 1 – 2 weeks
For internet alone, installation takes 1 – 2 hours. For internet + Optik TV, expect 2 – 4 hours
We’re moving to a virtual installation process, combining our technician team with the latest video chat technology to guide you through the install from the outside of your home
On a 2 year term, we offer a 30-day satisfaction guarantee. If you’re not satisfied, you can cancel within 30 days of installation. All fees – including monthly charges, installation fees (if any) and up to $100 in pay-per-view charges – will be waived. If you received a gift with purchase, you have 21 days to return it.
After 30 days, if you cancel your internet and/or TV service, the fee will be $15 for each service, for each month (or partial month) remaining in your term. For example:
If you cancel your TV service at the end of month 18, there are still 6 months remaining in your term. So the cancellation fee will be 6 months x $15 = $90 (plus taxes)
If you cancel both Internet and TV at the end of month 18, there are still 6 months remaining in your term. So the cancellation fee will be 6 months x $30 = $180 (plus taxes)
If you are not on a term agreement (or if you’ve completed it) you may cancel services any time without charge. The 30-day satisfaction guarantee does not apply.
Theme packs are small bundles of channels of a similar genre (e.g. news, lifestyle, movies, etc.) Adding theme packs is convenient and cheaper than buying all the individual channels.