Need help with any of your TELUS services? Sign in to the My TELUS app to get personalized support, interact with our chatbot for instant help and to find self-serve options to pay bills, change plans and more. Get the My TELUS app.

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Here are some articles we think you’ll find helpful.

Self-serve only

Help with late payments and overdue balances

Review your options for an overdue balance, including resolving payment issues and setting up a payment arrangement.

Self-serve only

Set up and manage pre-authorized payments

Learn how to set up and manage pre-authorized payments on your My TELUS account so that you never have to worry about paying your bill on time.

Self-serve only

How to pay your bill

The easiest way to pay your TELUS bill is by pre-authorized payments. There are many other simple ways to pay as well.

Self-serve only

Change your billing address in My TELUS

Learn how to change your address.

Self-serve only

Adding Fast Passes and data top-ups

Learn how to get more data until the end of your billing cycle with Fast Passes and data top-ups

Step-by-step help

Change your SIM card

Learn how to set up a SIM card and replace your mobile device.

Self-serve only

Set-up and tips for travelling with your mobile device

Learn how to set up and use your mobile device with Easy Roam.

Self-serve only

Reset Personal Identification Number (PIN)

Personal Identification Numbers (PIN) were implemented as a security measure and provide an easy way to verify customer identity when calling the Contact Centre.

Need more help? Try these additional resources.