Covered by Manufacturer's Limited Warranty until December 23, 2019

Extended Device Protection

Based on your phone type, we found these TELUS Authorized Repair centres for you.

Based on your phone and warranty coverage, we found these Authorized centers for you.

Step 2.

Please visit one of the locations displayed to learn if your repair is covered under warranty, or if there will be an out-of-warranty repair charge.

Visit a TELUS store where your device will be repaired offsite, which typically takes 5 days and a loaner device will be provided to you.

If there is accidental damage to your phone, please call 1-866-281-4537 or visit https://www.phoneclaim.com/telus/ for service. Service fees will be disclosed prior to payment.

If there is accidental damage to your phone repair fees may apply.

Your phone is covered under TELUS Device Care. Please call 1-866-281-4537 or visit https://www.phoneclaim.com/telus for service. Service fees will be disclosed prior to payment.

Your device is no longer covered under warranty. Please visit a TELUS store to review your options.

Visit a TELUS store where your device will be repaired offsite. Repairs typically takes 5 days and a loaner device will be provided to you.

You can visit a TELUS Preferred Repair Centre or a TELUS store. At a TELUS Preferred Repair Centre, most repairs occur in-store within the same day. At a TELUS store your device will be repaired offsite, which typically takes 5 days and a loaner device will be provided to you.

Visit a TELUS Preferred Repair Centre, where most repairs occur in-store within the same day.

Visit an Apple Authorized Service Provider. Most repairs occur in-store within the same day. Visit https://getsupport.apple.com/ to book your service appointment.

Visit a TELUS store. Your device will be repaired offsite, which typically takes 5 days. TELUS stores can provide you with a loaner device while yours is being repaired.

If there is accidental damage to your phone and you have AppleCare+ service incidents remaining, a service fee may be charged. Otherwise standard Apple out-of-warranty repair fees will apply.

Learn about limited warranty eligibility for this device

Manufacturer Limited Warranty

Find a store close to you to start a repair and to find out how our TELUS experts can help.

Can’t access your IMEI? Click here to search by device make

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How to find your IMEI number

Step 1.

Check your phone’s warranty by entering your IMEI number below. Find your IMEI number by dialing *#06# or going to Settings on your phone.

Check your warranty coverage and repair options

Use the TELUS warranty lookup tool to check your phone’s warranty and repair center. Find out if your phone has coverage for repairs and see next steps if you’re having problems with your phone.

The TELUS Warranty Checkup uses your IMEI number to check your phone coverage and see if you’re eligible for repairs or trade-in.