TELUS Health MyCare™ support

TELUS Health MyCare

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TELUS Health MyCare / Getting started

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Getting started

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Find helpful articles on setting up and using your TELUS Health MyCare app. Also, learn how to book appointments.

Get started with TELUS Health MyCare™ app | TELUS Support

TELUS Health MyCare / Getting started / MyCare app setup & requirements

TELUS Health MyCare app setup & requirements

TELUS Health MyCare / Getting started / How to set up & reset your PIN

How to set up & reset your PIN

TELUS Health MyCare / Getting started / How to add your health card to the app

How to add your health card to the app

TELUS Health MyCare / Getting started / Consulting your doctor

Consulting your doctor

TELUS Health MyCare / Getting started / Appointments

Appointments

TELUS Health MyCare / Getting started / How to set up biometrics

How to set up biometrics

TELUS Health MyCare / Getting started / Information on MyCare for employees

Information on MyCare for employees

Information for new customers and instructions on how to get set up.

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TELUS Health MyCare / Fixing an issue

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Fixing an issue

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Read our articles to troubleshoot and resolve connectivity and any other issues related to the TELUS Health MyCare app and services.

Fix issues with TELUS Health MyCare | TELUS Support

TELUS Health MyCare / Fixing an issue / Issues with resetting email password

Issues with resetting email password

TELUS Health MyCare / Fixing an issue / Troubleshoot connectivity issues

Troubleshoot connectivity issues

Help with getting your services working again.

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TELUS Health MyCare / Managing your account

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Managing your account

TELUS Health MyCare / Manage your account / SEO

Find out how to make changes to your TELUS Health MyCare account, including updating personal details and PIN.

Manage your TELUS Health MyCare account | TELUS Support

TELUS Health MyCare / Manage your account / How to update your person details

How to update your person details

TELUS Health MyCare / Manage your account / How to set up & reset your PIN

TELUS Health MyCare / Manage your account / Payments and receipts

Payments and receipts

Find how to make changes to your account and services.

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TELUS Health MyCare / Learning about your services

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Learning about your services

TELUS Health MyCare / Learning about your services / SEO

Helpful information on the TELUS Health MyCare app.

Learn about TELUS Health MyCare™ services | TELUS Support

Learning about your services / Information on your clinical records

Information on your clinical records

Learning about your services / Information on Mental Health Counsellors

Information on Mental Health Counsellors

Learning about your services / Information on family doctor services

Information on family doctor services

Learning about your services / Information on Child Sleep Consultants service

Information on Child Sleep Consultants service

Learning about your services / Information on Dietitian sessions

Information on dietitian sessions

Learning about your services / Symptom checker and Healthcheck

Symptom checker, Monitor and Healthcheck

Learning about your services / Information on lab & imaging tests

Information on lab & imaging tests

Learning about your services / Information on specialist referrals

Information on specialist referrals

Learning about your services / Consultations while travelling

Consultations while travelling

Learning about your services / MyCare for employees

MyCare for employees

Learning about your services / Prescriptions

Prescriptions

Learning about your services / Privacy & security

Privacy & security

Learn how to get the most out of your services.

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TELUS Health MyCare / SEO

Find help with doctor appointments, prescriptions, the MyCare app & more.

Help & support with TELUS Health MyCare™ | TELUS Support

For help with doctor appointments, prescriptions, the TELUS Health MyCare app & more

Doctor consultation FAQ

Answers to common questions patients may have before consulting with a doctor.

Fix common issues related to the MyCare app and service

Find answers to common questions that patients have about troubleshooting and connectivity.

Adding family to your TELUS Health MyCareᵀᴹ account

FAQ related to adding family and children to your TELUS Health MyCareᵀᴹ account.

TELUS Health MyCareᵀᴹ clinics: Family doctor services FAQ

We are excited to facilitate attached family doctor services at our Vancouver clinic (238 Robson Street) and Victoria clinic (557 Superior Street, Suite 101). 

Below are answers to common questions patients may have about our services. 


Learn about your doctor and appointments when you're attached to a TELUS Health MyCare clinic.

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TELUS Health MyCare™ support

Getting started

Fixing an issue

Managing your account

Learning about your services

Suggested articles for you

Doctor consultation FAQ

Fix common issues related to the MyCare app and service

Adding family to your TELUS Health MyCareᵀᴹ account

TELUS Health MyCareᵀᴹ clinics: Family doctor services FAQ

View related products & services

Accessibility at TELUS

Service terms & alerts