Managing your services & devices

Transferring or moving your service

Managing your notifications

• Set up Unexpected Activity Alert notifications
• Set up Critical Alert notifications
• How to use Places (formerly Geo-Services)
• How to override Do Not Disturb mode on Android

Arming and managing alarms

• Arming and disarming your system using the mobile app or web portal
• Cancel an alarm using your mobile app
• Bypass a sensor
• Managing your emergency contact information

Managing user access

• Add or edit user access and codes
• How to unlock your Smart Door Lock

Managing your panel and sensors

• Arm or Disarm my system
• How to use a Duress Code
• Bypass a sensor
• Change a sensor name
• SmartHome Security equipment swap guides

Battery replacement

• Replacing the batteries for my panel and sensors (2019 and after)
• Replacing the batteries for my panel and sensors (before 2019)
• Replacing the batteries for my AlarmForce equipment
• Changing the batteries in your SmartHome Security devices
• Replacing the batteries for my automation devices

Managing your video cameras

• Manage your recording rules
• Adjust the image quality of your video cameras
• View live video and manage your video clips
• Understanding the privacy of your video cameras
• Using your video services

Managing your automation devices

• How to unlock your Smart Door Lock
• Compatible devices with my TELUS SmartHome
• Add a Sonos smart speaker to your TELUS SmartHome
• Add a Chamberlain LiftMaster MyQ® Smart Garage Hub (821LMB) to your TELUS SmartHome
• Add an August Smart Lock Pro to your TELUS SmartHome

Self-serve only tasks

• How to pay your bill
• Reset Personal Identification Number (PIN)
• Payment options for overdue fees
• Set up and manage pre-authorized payments
• Change your billing address in My TELUS