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Notice:Text UKRAINE to 20222 to make a $10 donation to Ukraine Humanitarian Crisis Appeal. Learn how we’re supporting Ukraine humanitarian efforts
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Getting started

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Fixing an issue

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Managing your services & devices

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Learning about your services

Managing your notifications

  • Set up personalized notifications and alerts in mobile app and web portal
  • Set up Unexpected Activity Alert notifications
  • Set up Critical Alert notifications
  • How to use Geo-Services
  • How to override Do Not Disturb mode on Android

Arming and managing alarms

  • Arming and disarming your system using the mobile app or web portal
  • Cancel an alarm using your mobile app
  • Bypass a sensor
  • Managing your emergency contact information

Managing user access

  • Add or edit user access and codes
  • How to unlock your Smart Door Lock

Managing your panel and sensors

  • Arm or Disarm my system
  • How to use a Duress Code
  • Bypass a sensor
  • Change a sensor name
  • Configure my chime settings

Battery replacement

  • Replacing the batteries for my panel and sensors (2019 and after)
  • Replacing the batteries for my panel and sensors (before 2019)
  • Replacing the batteries for my AlarmForce equipment
  • Changing the batteries in your SmartHome Security devices
  • Replacing the batteries for my automation devices

Managing your video cameras

  • Manage your recording rules
  • Adjust the image quality of your video cameras
  • View live video and manage your video clips
  • Understanding the privacy of your video cameras

Managing your automation devices

  • How to unlock your Smart Door Lock
  • Compatible devices with my TELUS SmartHome
  • Add a Sonos smart speaker to your TELUS SmartHome
  • Add a Chamberlain LiftMaster MyQ® Smart Garage Hub (821LMB) to your TELUS SmartHome
  • Add an August Smart Lock Pro to your TELUS SmartHome

View related products & services

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TELUS Custom Security Solutions

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TELUS Custom Security Solutions

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Service terms & alerts

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The TELUS team acknowledges that our work spans many Territories and Treaty areas and we are grateful for the traditional Knowledge Keepers and Elders who are with us today, those who have gone before us and the youth that inspire us. We recognize the land and the benefits it provides all of us, as an act of Reconciliation, as recommended by the Truth and Reconciliation Commission’s (TRC) 94 Calls to Action and gratitude to those whose territory we reside on, work on or are visiting. Learn more about TELUS’ commitments to Reconciliation.
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Territorial Acknowledgement

The TELUS team acknowledges that our work spans many Territories and Treaty areas and we are grateful for the traditional Knowledge Keepers and Elders who are with us today, those who have gone before us and the youth that inspire us. We recognize the land and the benefits it provides all of us, as an act of Reconciliation, as recommended by the Truth and Reconciliation Commission’s (TRC) 94 Calls to Action and gratitude to those whose territory we reside on, work on or are visiting. Learn more about TELUS’ commitments to Reconciliation.
About Us
Careers
Media
Policies / Regulatory
Security
Social Impact
Accessibility
COVID-19
TELUS Service Status
Neighbourhood
Order Status
User Terms
Privacy / Cookies
TELUS & CRTC Wireless Code
TELUS & CRTC Internet Code
Internet Code, Simplified
Wireless Code, Simplified
Service Terms
Social Impact
TELUS Digital
TELUS Procurement
TELUS International
TELUS Webmail
TELUS Wise
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