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Notice:Text UKRAINE to 20222 to make a $10 donation to Ukraine Humanitarian Crisis Appeal. Learn how we’re supporting Ukraine humanitarian efforts
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Getting started

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Fixing an issue

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Managing your services & devices

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Learning about your services

Preparing your SmartHome Security System

  • Before you buy
  • Preparing for your SmartHome Security installation
  • Install your TELUS SmartHome Security products with our support videos
  • SmartHome installation guides
  • SmartHome Security Owner's Guide

Getting started with your mobile app and web portal

  • About the TELUS SmartHome app
  • Log in to your TELUS SmartHome Security account
  • Using Touch ID or Face ID to login to your TELUS SmartHome app
  • SmartHome features availability

Installing your panel, hub and sensors

  • Panel, hubs and sensors installation guides
  • Installing your Control Panel (Gen 2)
  • Installing your Control Panel (Gen 3)
  • Installing your Automation Hub
  • Installing your Door and Window Sensor

Installing your video camera

  • Installing your Doorbell Camera
  • Installing your Indoor Camera (V522 model)
  • Installing your Indoor Camera (V523 model)
  • Installing your Outdoor Camera (V723 model)
  • Installing your Outdoor Camera (V722 model)

Installing your automation devices

  • Installing your Smart Door Lock
  • Installing your Smart Light Bulb
  • Installing your Smart Plug (Appliance or Dimmer)
  • Installing your Smart Thermostat
  • Installing your Smart Range Extender

Frequently asked questions

  • Additional equipment and plan upgrades
  • What is real-time monitoring?
  • How to reduce false alarms
  • Severe Weather Alerts
  • SmartHome privacy: Frequently asked questions

View related products & services

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The TELUS team acknowledges that our work spans many Territories and Treaty areas and we are grateful for the traditional Knowledge Keepers and Elders who are with us today, those who have gone before us and the youth that inspire us. We recognize the land and the benefits it provides all of us, as an act of Reconciliation, as recommended by the Truth and Reconciliation Commission’s (TRC) 94 Calls to Action and gratitude to those whose territory we reside on, work on or are visiting. Learn more about TELUS’ commitments to Reconciliation.
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Territorial Acknowledgement

The TELUS team acknowledges that our work spans many Territories and Treaty areas and we are grateful for the traditional Knowledge Keepers and Elders who are with us today, those who have gone before us and the youth that inspire us. We recognize the land and the benefits it provides all of us, as an act of Reconciliation, as recommended by the Truth and Reconciliation Commission’s (TRC) 94 Calls to Action and gratitude to those whose territory we reside on, work on or are visiting. Learn more about TELUS’ commitments to Reconciliation.
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Social Impact
Accessibility
COVID-19
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Neighbourhood
Order Status
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TELUS & CRTC Wireless Code
TELUS & CRTC Internet Code
Internet Code, Simplified
Wireless Code, Simplified
Service Terms
Social Impact
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