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SmartHome Security support
Fixing an issue
Help with getting your hardware and services working again.
Getting started
Fixing an issue
Managing your services & devices
Learning about your services
Fixing your devices
Factory reset instructions for SmartHome Security devices
Changing the batteries in your SmartHome Security devices
SmartHome Security equipment swap guides
Fixing your panel and sensors
Troubleshoot an offline sensor
Remove sensors from my security system
Reboot your Control Panel
Sensor swap guides
Fixing your video cameras
Videos are slow or lag
Troubleshoot connectivity issues with my video cameras
Reconnecting your Outdoor Camera (V723) to the internet
Reconnecting your Outdoor Camera (V722) to the internet
Troubleshoot your Wi-Fi Outdoor Doorbell Camera
Fixing your automation devices
Adding an automation device through my Control Panel
Removing an automation device from your system
Troubleshooting range issues for your automation devices
Troubleshooting for your Smart Thermostat
Automation devices swap guides
View related products & services
Accessibility at TELUS
Account & Billing
ADT By TELUS
TELUS Custom Security Solutions
Service terms & alerts
