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Smart Hub (rural internet) support
Fixing an issue
Help with getting your hardware and services working again.
Getting started
Fixing an issue
Managing your account
Learning about your service
Connection & no data issues
Slow data issues
Slow internet on Smart Hub
Received block notification
Problems with connecting video game consoles
Weak signal on your Smart Hub
Warranty & device repair information
Warranty & repair information for mobile phones, tablets, smartwatches & hotspots
Check your warranty
End-of-life device repair
TELUS Device Care
Troubleshoot TELUS Wi-Fi Hub (TWH)
View related products & services
Accessibility at TELUS
Account & Billing
Internet
TELUS Online Security
TELUS Email
Service terms & alerts