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Text DONATE to 41010 to give $20 to wildfire relief. Learn more >
Mobility support
Managing your account
Find how to make changes to your account and services.
Getting started
Fixing an issue
Managing your account
Learning about your services
Travel & roaming
TELUS Mobility vacation suspension
Understanding how you will be charged while travelling
Set-up and tips for travelling with your mobile device
Make a call or send a text when travelling
Easy Roam: Frequently asked questions
Changes to your mobile phone number(s)
Change your mobile phone number
Transfer your mobile number to another person
Bring your existing phone number with you to TELUS
Changing your plan & add-ons
Adding Fast Passes and data top-ups
Update a Mobility rate plan or add-on
Swapping or replacing your phone or SIM card
Change your SIM card
Trade in your Android mobile device
Lost or stolen mobile device
Unlocking your phone
Unlock your TELUS mobile device
Topping up your Prepaid balance
Credit card top-up for Prepaid mobility
Account voucher top-up for Prepaid mobility
Prepaid top-ups: Online, over the phone and in-store
Monitor Prepaid account activity
View related products & services
Accessibility at TELUS
Account & Billing
Service terms & alerts
