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Notice:Text UKRAINE to 20222 to make a $10 donation to Ukraine Humanitarian Crisis Appeal. Learn how we’re supporting Ukraine humanitarian efforts
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Getting started

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Fixing an issue

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Managing your account

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Learning about your services

Accessibility help for Mobility customers

  • TELUS Relay Service
  • TELUS IP Relay Service

Tracking & managing your data

  • Activate mobility data
  • How to activate LTE on your mobile device
  • Activate email on a mobile device
  • Setting up email on your mobile device
  • Setting up TELUS Email on your mobile device or tablet

Information on our Mobility plans

  • 2-year term plan vs. Bring Your Own Device plan
  • TELUS Mobility rate plans and eligibility
  • Peace of Mind plans
  • Understanding the TELUS Family Discount
  • Starter plan FAQ

Information on calling features

  • Conference calls on your mobile device
  • Call forwarding on your mobile device
  • Favourite numbers on your mobile device
  • Wi-Fi Calling for Apple and Android devices
  • Wi-Fi Calling FAQ

Information on emergencies and public safety

  • Enhanced 9-1-1 (e911)
  • Special service numbers for mobile phones
  • Information regarding electromagnetic radiation
  • Wireless Public Alerting FAQ
  • Wireless Public Alerting explained

Preventing unwanted calls

  • Unsolicited mobility calls and text messages
  • Call Control for mobile devices explained
  • STIR/SHAKEN feature for mobile devices explained

TELUS actions on virtual voice assistants

  • TELUS Action with Google Home and Google Assistant
  • TELUS Alexa Skill

Paying for purchases with your phone

  • NFC Mobile Payments

Cleaning your phone

  • How to clean your phone

TELUS Wireless Ambassador Retiree (TWAR) Program

  • TELUS Wireless Ambassador Retiree (TWAR) Program

Preventing & reporting spam or fraud

  • Tips on identifying spam
  • Identity theft and fraud
  • iMessage spam reporting
  • Delete unwanted iMessages
  • Report a spam message

Information on messaging: SMS, text & iMessage

  • Photo and video messaging
  • Useful iMessage information
  • Message pricing
  • Determine the number of text messages sent and received
  • Group picture and video messaging

Information on Voicemail

  • Set up mobile voicemail
  • Record and manage voicemail greetings on mobile devices
  • Retrieve your mobile voicemail messages
  • Select your mobile voicemail language
  • Instant Voicemail

Information on Track+

  • TELUS Track+ explained

Information on the Huawei app store

  • HUAWEI AppGallery and HUAWEI Mobile Services (HMS)

Information on Apple TV+ & Apple Arcade offer

  • Six months of free Apple TV+ & Apple Arcade offer

Information on Drive+

  • TELUS Drive+ explained

Information on Stream+

  • Learn about Stream+
  • Adding and managing add-ons and services in My TELUS

View related products & services

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Accessibility at TELUS

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Account & Billing

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Account & Billing

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Service terms & alerts

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Service terms & alerts

My TELUS is the best way to manage your account.

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The TELUS team acknowledges that our work spans many Territories and Treaty areas and we are grateful for the traditional Knowledge Keepers and Elders who are with us today, those who have gone before us and the youth that inspire us. We recognize the land and the benefits it provides all of us, as an act of Reconciliation, as recommended by the Truth and Reconciliation Commission’s (TRC) 94 Calls to Action and gratitude to those whose territory we reside on, work on or are visiting. Learn more about TELUS’ commitments to Reconciliation.
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Territorial Acknowledgement

The TELUS team acknowledges that our work spans many Territories and Treaty areas and we are grateful for the traditional Knowledge Keepers and Elders who are with us today, those who have gone before us and the youth that inspire us. We recognize the land and the benefits it provides all of us, as an act of Reconciliation, as recommended by the Truth and Reconciliation Commission’s (TRC) 94 Calls to Action and gratitude to those whose territory we reside on, work on or are visiting. Learn more about TELUS’ commitments to Reconciliation.
About Us
Careers
Media
Policies / Regulatory
Security
Social Impact
Accessibility
COVID-19
TELUS Service Status
Neighbourhood
Order Status
User Terms
Privacy / Cookies
TELUS & CRTC Wireless Code
TELUS & CRTC Internet Code
Internet Code, Simplified
Wireless Code, Simplified
Service Terms
Social Impact
TELUS Digital
TELUS Procurement
TELUS International
TELUS Webmail
TELUS Wise
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