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Notice:Text UKRAINE to 20222 to make a $10 donation to Ukraine Humanitarian Crisis Appeal. Learn how we’re supporting Ukraine humanitarian efforts
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Notice:Text UKRAINE to 20222 to make a $10 donation to Ukraine Humanitarian Crisis Appeal. Learn how we’re supporting Ukraine humanitarian efforts
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Getting started

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Fixing an issue

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Managing your account

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Learning about your services

Checking your order status


  • How to check your mobility order status
  • Device backorder explained
  • Problem with your credit check?
  • Reserve & Pick Up

Information for new & renewing Mobility customers


  • Welcome to TELUS Mobility
  • New to TELUS Mobility?
  • Set up your new device (for existing TELUS customers)
  • Checklist for activations and renewals
  • Activate your mobile device

Checking if your phone will work with TELUS


  • CDMA network shut down
  • VoLTE (Voice over LTE)

Information on how Bring-It-Back™ & device balances work


  • TELUS Bring-It-Back™ explained
  • How to keep a Bring-It-Back™ device
  • How to return a Bring-It-Back™ device
  • Online Returns explained
  • Preparing for trade-in or returning your Bring-It-Back™ device

Information on online renewals and device change


  • How to complete a Mobility upgrade online

Setting up your mobile internet hotspot


  • Set up your mobile hotspot
  • Huawei E8372 mobile internet key
  • Update your Huawei E182E Mobile Internet Key

Smartwatch set-up


  • Set up your smartwatch
  • Smartwatch FAQ
  • Samsung Galaxy Watch FAQ

Setting up Drive+ notifications


  • Set up data notifications for Drive+

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Service terms & alerts

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The TELUS team acknowledges that our work spans many Territories and Treaty areas and we are grateful for the traditional Knowledge Keepers and Elders who are with us today, those who have gone before us and the youth that inspire us. We recognize the land and the benefits it provides all of us, as an act of Reconciliation, as recommended by the Truth and Reconciliation Commission’s (TRC) 94 Calls to Action and gratitude to those whose territory we reside on, work on or are visiting. Learn more about TELUS’ commitments to Reconciliation.
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Territorial Acknowledgement

The TELUS team acknowledges that our work spans many Territories and Treaty areas and we are grateful for the traditional Knowledge Keepers and Elders who are with us today, those who have gone before us and the youth that inspire us. We recognize the land and the benefits it provides all of us, as an act of Reconciliation, as recommended by the Truth and Reconciliation Commission’s (TRC) 94 Calls to Action and gratitude to those whose territory we reside on, work on or are visiting. Learn more about TELUS’ commitments to Reconciliation.

About Us
Careers
Media
Policies / Regulatory
Security
Social Impact

Accessibility
COVID-19
TELUS Service Status
Neighbourhood
Order Status
User Terms

Privacy / Cookies
TELUS & CRTC Wireless Code
TELUS & CRTC Internet Code
Internet Code, Simplified
Wireless Code, Simplified
Service Terms

Social Impact
TELUS Digital
TELUS Procurement
TELUS International
TELUS Webmail
TELUS Wise

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