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Notice:
Text UKRAINE to 20222 to make a $10 donation to Ukraine Humanitarian Crisis Appeal. Learn how we’re supporting Ukraine humanitarian efforts
Getting started
Fixing an issue
Managing your account
Learning about your services
Checking your order status
How to check your mobility order status
Device backorder explained
Problem with your credit check?
Reserve & Pick Up
Information for new & renewing Mobility customers
Welcome to TELUS Mobility
New to TELUS Mobility?
Set up your new device (for existing TELUS customers)
Checklist for activations and renewals
Activate your mobile device
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Checking if your phone will work with TELUS
CDMA network shut down
VoLTE (Voice over LTE)
Information on how Bring-It-Back™ & device balances work
TELUS Bring-It-Back™ explained
How to keep a Bring-It-Back™ device
How to return a Bring-It-Back™ device
Online Returns explained
Preparing for trade-in or returning your Bring-It-Back™ device
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Information on online renewals and device change
How to complete a Mobility upgrade online
Setting up your mobile internet hotspot
Set up your mobile hotspot
Huawei E8372 mobile internet key
Update your Huawei E182E Mobile Internet Key
Smartwatch set-up
Set up your smartwatch
Smartwatch FAQ
Samsung Galaxy Watch FAQ
Setting up Drive+ notifications
Set up data notifications for Drive+
View related products & services
Accessibility at TELUS
Accessibility at TELUS
Account & Billing
Account & Billing
Service terms & alerts
Service terms & alerts
