Skip to content Skip to search

Click here to find out how the potential Canada Post Strike may impact your order

Personal
Health
Agriculture & Consumer Goods
Social Impact

My TELUS
My TELUS
Support
Support

TELUS Rewards
Anniversary Sale

Cart has 0 items

Click here to find out how the potential Canada Post Strike may impact your order

Support
Troubleshoot Prepaid Mobility problems

Personal Support

Business Support

Troubleshoot Prepaid Mobility problems

Articles

Troubleshoot sending or receiving text messages on a Prepaid device

Troubleshoot data on a Prepaid mobile device

My TELUS is the best way to manage your account.

The TELUS team acknowledges that our work spans many Territories and Treaty areas and we are grateful for the traditional Knowledge Keepers and Elders who are with us today, those who have gone before us and the youth that inspire us. We recognize the land and the benefits it provides all of us, as an act of reconciliation, as recommended by the Truth and Reconciliation Commission’s (TRC) 94 Calls to Action and express gratitude to those whose territory we reside on, work on or are visiting. Learn more about TELUS’ commitment to Reconciliation.

CompanyAbout Us Careers NewsroomPolicies / RegulatorySecurity Social ImpactDiversity and InclusionLEGALPrivacy / CookiesTELUS & CRTC Wireless CodeTELUS & CRTC Internet CodeInternet Code, SimplifiedWireless Code, SimplifiedService Terms

HELPAccessibilityCOVID-19TELUS Service StatusCommunity ForumOrder StatusUser TermsStudent OffersDesktop sharingOther TELUS propertiesSocial ImpactTELUS ProcurementTELUS Digital TELUS WebmailTELUS Wise

Territorial Acknowledgement

The TELUS team acknowledges that our work spans many Territories and Treaty areas and we are grateful for the traditional Knowledge Keepers and Elders who are with us today, those who have gone before us and the youth that inspire us. We recognize the land and the benefits it provides all of us, as an act of reconciliation, as recommended by the Truth and Reconciliation Commission’s (TRC) 94 Calls to Action and express gratitude to those whose territory we reside on, work on or are visiting. Learn more about TELUS’ commitment to Reconciliation.

Policies / Regulatory

Diversity and Inclusion

TELUS Service Status

Community Forum

Desktop sharing

Privacy / Cookies

TELUS & CRTC Wireless Code

TELUS & CRTC Internet Code

Internet Code, Simplified

Wireless Code, Simplified

TELUS Procurement

©2025 TELUS