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Mobility support
Fixing an issue
Help with getting your hardware and services working again.
Getting started
Fixing an issue
Managing your account
Learning about your services
Phone, tablet, and watch tutorials
Learn how to set up, troubleshoot and use your device
Using the Mobile Klinik Device Checkup app
Solve device issues with the Mobile Klinik Device Checkup app
Troubleshoot calling & messaging
Troubleshoot: Can't make or receive phone calls
Wi-Fi Calling for Apple and Android devices
Three steps to fix your text message issues
Three steps to fix your picture & video message issues
Troubleshoot incoming text message problems
Troubleshoot data (Internet) problems
Troubleshoot data problems
Troubleshoot issues when travelling
Troubleshoot mobile phone problems when travelling
Mobile network coverage for international travel
Warranty & device repair information
Warranty and repair information for mobile phones, tablets, smartwatches and hotspots
Check your warranty
End-of-life device repair
TELUS Device Care
Troubleshoot Prepaid Mobility problems
Troubleshoot sending or receiving text messages on a Prepaid device
Troubleshoot data on a Prepaid mobile device
Troubleshoot phone battery
Troubleshoot problems with your phone battery
Troubleshoot Track+ problems
Troubleshooting your TELUS Track+
Troubleshoot issues with Drive+
Troubleshooting issues with TELUS Drive+
View related products and services
Accessibility at TELUS
Account & Billing
Service terms & alerts
