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Mobility support
Fixing an issue
Help with getting your hardware and services working again.
Getting started
Fixing an issue
Managing your account
Learning about your services
Using the Mobile Klinik Device Checkup app
Mobile Klinik Device Checkup app explained
Troubleshooting phone battery problems
Troubleshoot problems with your phone battery
Troubleshooting data problems
Troubleshoot data problems
Troubleshooting calling & messaging problems
Troubleshoot: Can't make or receive phone calls
Three steps to fix your text message issues
Three steps to fix your picture & video message issues
Fix your iMessage problems
iMessage de-registration
Troubleshooting issues when traveling
Troubleshoot mobile phone problems when travelling
Warranty & device repair information
Warranty & repair information for mobile phones, tablets, smartwatches & hotspots
Check your warranty
Mobile phone, tablet and smartwatch repair options during COVID-19
BlackBerry legacy devices shutdown
End-of-life device repair
Troubleshooting Prepaid Mobility problems
Troubleshoot sending or receiving text messages on a Prepaid device
Troubleshoot data on a Prepaid mobile device
Troubleshooting Track+ problems
Troubleshooting your TELUS Track+
Troubleshooting issues with Drive+
Troubleshooting issues with TELUS Drive+
View related products & services
Accessibility at TELUS
Account & Billing
Service terms & alerts
