TELUS Health Medical Alert support

LivingWell Product-Support

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TELUS HEalth Medical Alert - Getting Started

LivingWell Companion / Getting started

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Getting started

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Let's help you set up and get started with your LivingWell Companion services with our support articles.

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LivingWell Companion / Getting started 

Let us help you set up the TELUS Health Companion app and get started with your LivingWell Companion services with our support articles.

LivingWell Companion: How to get started | TELUS Support

LivingWell Companion / Getting started / New to New to TELUS Health Medical Alert? Start here

New to TELUS Health Medical Alert? Start here

LivingWell Companion / Getting started / New to LivingWell Companion Home? Start here

New to LivingWell Companion Home? Start here

Information for new customers and instructions on how to get set up.

A senior woman watering plants on her front porch, and wearing a TELUS Health Medical Alert device around her neck.

TELUS HEalth Medical Alert - Fixing an issue

LivingWell Companion / Fixing an issue

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Fixing an issue

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Let us help you fix issues related to your LivingWell Companion services with our support articles.

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Let us help you troubleshoot problems related to your LivingWell Companion service with our support articles.

LivingWell Companion troubleshooting help | TELUS Support

LivingWell Companion / Fixing an issue / Fixing TELUS Health Medical Alert issues

Fixing TELUS Health Medical Alert issues

LivingWell Companion / Fixing an issue / Fixing LivingWell Companion Home issues

Fixing LivingWell Companion Home issues

Help with getting your hardware and services working again.

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LivingWell Companion - Managing your account

LivingWell Companion / Managing your account

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Managing your account

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Let us help you manage your LivingWell Companion emergency contacts and other account settings with our in-depth support articles. 

LivingWell Companion: Managing your account | TELUS Support

LivingWell Companion / Managing your account / TELUS Health Medical Alert account FAQ

TELUS Health Medical Alert account FAQ

LivingWell Companion / Managing your account / LivingWell Companion Home account FAQ

LivingWell Companion Home account FAQ

Find how to make changes to your account and services.

A father and daughter sitting next to each other on a sofa and the father is wearing a TELUS Health Medical Alert around their neck.

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LivingWell Companion / Learning about your services

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Learning about your services

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Learn about LivingWell Companion, LivingWell Companion Go and the TELUS Health Companion app with our FAQ articles. 

Learn about LivingWell Companion | TELUS Support

LivingWell Companion / Learning about your services / Using your TELUS Health Medical Alert

Using your TELUS Health Medical Alert

LivingWell Companion / Learning about your services / Using your LivingWell Companion Home

Using your LivingWell Companion Home

Learn how to get the most out of your hardware and services.

TELUS Health Medical Alert 

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LivingWell-Companion-Watch-icon

TELUS Health Medical Alert / SEO

Get online support for your LivingWell Companion & TELUS Health Medical Alert products and answers to commonly asked questions about your services.

TELUS Health Medical Alert | TELUS

For help with your TELUS Health Medical Alert & LivingWell Companion products and services

Yes. Our monitoring stations and trained operators are located in Canada.

LivingWell Companion Home service general FAQ / Are the trained operators located in Canada?

Once an alert is triggered, our trained operators will engage in a two-way call with you through the speaker in your base unit. You may hear a series of beeps before the connection occurs.

LivingWell Companion Home service general FAQ / How does the two-way communication work?

You should test your service monthly by pressing the device's help button for at least three seconds and engaging in a two-way call with our trained operators. Just let our trained operators know that you are just testing the unit.

LivingWell Companion Home service general FAQ / Should I test my LivingWell Companion service? If so, how do I do that?

The LivingWell Companion Home pendant, water-resistant (IP67), can be worn in the shower or bath, suitable for extended and continuous water submersion, but only up to a 1-meter depth and 30 minutes maximum.


LivingWell Companion Home service general FAQ / Can I wear it in the shower?

Save 1-855-834-8324 to your mobile and/or home phone as these are the numbers our emergency services contact you from. Share this with your emergency contacts too.

LivingWell Companion Home service general FAQ / What number will I or my emergency contacts be contacted from in case of an emergency?

LivingWell Companion Home service general FAQ

For technical support, please [contact us](https://www.telus.com/en/support/contact-us?INTCMP=Tcom_Support_LWC_FAQ_to_contact_phone#phone).

Do Not Index

Answers to common questions you may have before using LivingWell Companion Home.

If you received a notification that your LivingWell Companion bill is due but you don't see it on My TELUS, it means that your LivingWell Companion service is not linked to your online account.

Please follow the steps below to link your LivingWell Companion service to My TELUS:

1. Log in to [My TELUS](https://www.telus.com/my-telus) 
2. Select __Link a service__ through either options below:
   - Under __My accounts__
   [img src="//images.ctfassets.net/9mt4r6ro1ay9/4QZpyuit8C9ZANBKHqUPAQ/521abfe53e1c2add3ec772f293eea422/link-service-global.PNG" alt=”A screenshot of the "Link a service" hyperlink in the My accounts section” max-width="500"]
   - Or under __Have more TELUS Services__
[img src="//images.ctfassets.net/9mt4r6ro1ay9/2FPi5PISDpNl0FkwGqP6uc/e8b44c6028e5d58940b21274f0a1c497/link-service-card.PNG" alt=”A screenshot of the "Link a service" hyperlink button under "Have more TELUS services?"” max-width="400"]


 Fixing LivingWell Companion Home issues / I received a notification that my LivingWell Companion bill is due, but I don’t see it. How can I view my bill in my LivingWell Companion?

Please follow these steps to connect with our agents, who can assist with troubleshooting over the phone:

1. Go to our [Contact Us](https://www.telus.com/en/support/contact-us?linktype=ge-footer) page 
2. Select the __Phone__ tab
3. Scroll down to the __Living Well Companion__ section and use the phone number within the hours of operation to contact us

Fixing LivingWell Companion Home issues / What if I run into difficulty during self-install?

Don’t worry. Let the device continue its 2-way call and let our trained operator know that everything is okay and that no further action is required.

Fixing LivingWell Companion Home issues / What should I do if an alert is accidentally triggered?

Please follow these steps to connect with our agents, who can help with your battery issues:

1. Go to our [Contact Us](https://www.telus.com/en/support/contact-us?linktype=ge-footer) page 
2. Select the __Phone__ tab
3. Scroll down to the __Living Well Companion__ section and use the phone number within the hours of operation to contact us

Fixing LivingWell Companion Home issues / I don’t think the battery in my device is working anymore. What should I do?

Fixing LivingWell Companion Home issues / SEO

Answers to questions you may have for issues with LivingWell Companion Home.

Fixing LivingWell Companion Home issues | TELUS Support

Please follow these steps to connect with our agents, who can help with your updating your information and emergency contacts:

1. Go to our [Contact Us](https://www.telus.com/en/support/contact-us?linktype=ge-footer) page 
2. Select the __Phone__ tab
3. Scroll down to the __Living Well Companion__ section and use the phone number within the hours of operation to contact us

Managing your LivingWell Companion Home account / How do I update my information or my emergency contact information?

Yes. The end user of the service does not have to be the payment responsible. If you contact our customer care experts, they will be able to help you set up this arrangement.

Managing your LivingWell Companion Home account / Can I purchase this for my family member or friend?

Please follow these steps to connect with our agents, who can help with changing the settings on your device:

1. Go to our [Contact Us](https://www.telus.com/en/support/contact-us?linktype=ge-footer) page 
2. Select the __Phone__ tab
3. Scroll down to the __Living Well Companion__ section and use the phone number within the hours of operation to contact us

Managing your LivingWell Companion Home account / I want to change a setting on my device (ie. volume of alerts). What do I do?

Managing your LivingWell Companion Home account

Managing your LivingWell Companion Home account / SEO

Answers to common questions you may have about managing your LivingWell Companion Home account.

TELUS Health Medical Alert support

Getting started

Fixing an issue

Managing your account

Learning about your services

Suggested articles for you

LivingWell Companion Home service general FAQ

Fixing LivingWell Companion Home issues

Managing your LivingWell Companion Home account

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