Internet support

Internet connection and speed

Troubleshoot speed and connection issues

Check and fix Internet and Optik TV issues with Health Check tools

Check and fix Internet and TV issues / SEO

Detect and fix many common internet and Optik TV issues with this automated Internet and TV service health check tool

Automated fixes for internet and TV issues | TELUS Support

Run our simple automatic health check to detect and fix issues with your TELUS internet and Optik TV services.

Understanding and optimizing your Wi-Fi

Understanding and optimizing your Wi-Fi Swiftype Title

Learn about the factors affecting the performance of your Wi-Fi and ways to optimize it. 

Understanding and optimizing your Wi-Fi Swiftype Description

Understanding and optimizing your Wi-Fi / SEO

Learn how to optimize your Wi-Fi and improve internet speed. Understand Wi-Fi coverage and factors affecting Wi-Fi performance.

Understanding and optimizing your Wi-Fi | TELUS Support

Learn how to solve Wi-Fi coverage issues and improve wireless internet performance

Internet and Wi-Fi requirements for TELUS SmartHome Security

Internet and Wi-Fi requirements for SHS / SEO 

Learn more about TELUS SmartHome cameras and other devices' internet and Wi-Fi connectivity requirements, the difference between Wi-Fi and internet speed, Wi-Fi coverage, and factors that affect Wi-Fi

TELUS SmartHome Security internet requirements | TELUS Support

Learn more about TELUS SmartHome cameras and other devices' internet and Wi-Fi connectivity requirements before you buy.

Internet speed test

Internet speed test Swiftype Title

Measure your download and upload Internet speeds with TELUS's Internet speed test

Internet speed test Swiftype Page Description

Internet speed test / SEO

Measure your download and upload Internet speeds with TELUS's Internet speed test. Find faster plans so you can browse, stream and watch more online.

Speed test: Check your Internet speed | TELUS Support 

Measure the speed of your Internet connection and get information on factors that impact your network speed

Improve your slow Internet speed

Slow Internet speed Swiftype Title

Step-by-step personalized troubleshooting for slow Internet speed.

Slow Internet speed Swiftype Description

Slow Internet speed / SEO

How to troubleshoot issues affecting your network performance, with step-by-step guidance to help test and fix slow Internet speeds.

Slow Internet speed troubleshooting | TELUS Support

Help with troubleshooting your slow Internet issues and getting your service back up to speed

Can't browse certain websites

Can't browse certain websites - Swiftype Title

If you're experiencing trouble browsing certain websites when you're connected to TELUS Wi-Fi or TELUS ethernet, or from your mobile device, the TELUS Internet Troubleshooting Wizard can help you diagnose and resolve your Internet browsing issues yourself. 



Can't browse certain websites - Swiftype Description

Can't browse certain websites/SEO

Troubleshoot Internet browsing issues with the help of TELUS online support Internet Troubleshooting Wizard

Can't browse certain websites | Support | TELUS

Check the website(s) using mobile data

Troubleshoot your TELUS Wi-Fi 6

Troubleshoot your TELUS Wi-Fi 6 / SEO

Learn how to fix common issues related to TELUS Wi-Fi 6, including slow internet speeds or internet not working at all. 

Troubleshoot your TELUS Wi-Fi 6 | TELUS Support

Common issues and how to fix them

Dual-band Wi-Fi networks

Dual-Band Wi-Fi Networks 

Learn about Dual-Band Wi-Fi and 2.4G vs. 5G Networks.

Dual-Band Wi-Fi Networks / SEO

Dual-Band Wi-Fi Networks | TELUS Support

Learn about Dual-band Wi-Fi and 2.4GHz vs. 5GHz networks

Future-proofing your home with TELUS

Future-proofing your home with TELUS / SEO

Find more information on how our technicians will future-proof your home. 

Internet speed explained

Internet speed explained Swiftype Title

Find out the factors affecting your internet speed and how to perform a speed test.

Internet speed explained Swiftype Description

Internet speed explained / SEO

Understand internet speed, including download and upload speeds and factors that can affect your internet connection. Also, find tips on streaming video tips.

Internet speed explained | TELUS Support

Learn about our Speed Test and get tips on streaming video settings

Internet troubleshooting tools

Internet and TV Troubleshooting / SEO

A collection of automated fixes and easy troubleshooting steps for common issues affecting your TELUS Internet and Optik TV services.

Automated Internet fixes for common issues | TELUS Support

TELUS Visual Support

TELUS Visual Support | TELUS Support

TELUS Visual Support is a mobile app that TELUS technical support agents use to help troubleshoot your Wi-Fi.

TELUS Visual Support is a mobile app that our technical support agents use to help troubleshoot your Wi-Fi.

How to set up and troubleshoot your Boost Wi-Fi 6 Lite

How to set up and troubleshoot your Boost Wi-Fi 6 Lite / SEO

Wi-Fi connection or disconnection issues on some of your devices? Set up your Boost Wi-Fi 6 Lite and follow these tips to help fix your Boost Wi-Fi 6 Lite issues.

Set up and troubleshoot Boost Wi-Fi 6 Lite | TELUS Support

Are you experiencing Wi-Fi connection or disconnection issues on some of your devices? Set up your Boost Wi-Fi 6 Lite and follow these tips to help fix your Boost Wi-Fi 6 Lite issues.

How to set up and troubleshoot your Boost Wi-Fi 6 Lite for PureFibre

Boost Wi-Fi 6 Lite Pure Fibre / SEO

Instructions to set up your Boost Wi-Fi 6 Lite, change the SSID and password and tips to help fix your Boost Wi-Fi 6 Lite issues.

Set up and fix Boost Wi-Fi 6 Lite PureFibre issues | TELUS Support

Follow these instructions to set up your Boost Wi-Fi 6 Lite and these tips to help fix your Boost Wi-Fi 6 Lite issues.

Get step-by-step solutions with our Internet and Wi-Fi troubleshooting wizard. Fast, easy and designed to get you back on track.

Internet support / Troubleshooting wizard banner

Internet / B version / Internet connection and speed / Speed and connection optimization

New Home Header Layout

GenAI support chatbot

home page header

Wave Background New Homepage

Troubleshoot your internet speed issues with our personalized diagnostic tool and explore potential solutions.

Troubleshoot your internet speed issues

Troubleshoot technical issues with your TELUS Internet or TV with our automated tools.

TELUS Internet and TV - Automated troubleshoot tools

For help with setting up, managing and troubleshooting your TELUS Internet service as well as any modem-related queries

Watch Tyler help answer the frequently asked question (FAQ): "What can a speed test tell me?".  Learn how to manage your internet issues and modem related questions.

What can a speed test tell me?

Watch Tyler help answer the frequently asked question (FAQ): "How do I fix slow internet? (Part 1)"  Learn how to manage your internet issues and modem related questions.

How do I fix slow internet? (part 1)

Watch Tyler help answer the frequently asked question (FAQ): "How do I fix slow internet? (Part 2)"  Learn how to manage your internet issues and modem related questions.

How do I fix slow internet? (part 2)

Discover the 3 most common reasons why internet is slow at night or during certain times, along with an easy fix for these internet speed issues.

Why is my internet slow at certain times?

Watch Tyler help answer the frequently asked question (FAQ): "How do I restart my modem?".  Learn how to manage your internet issues and modem related questions.

How do I restart my modem?

Having questions about how and when to factory reset a modem? Check out this video from our technician Tyler.

How to reset a modem?

Internet / B version / Internet connection and speed

Find helpful articles and automated tools to optimize internet speeds and troubleshoot TELUS network and Wi-Fi connectivity issues. 

Troubleshoot speed and connection issues

Self-serve options

Troubleshoot your internet speed issues with our personalized diagnostic tool and explore potential solutions.

Test and improve slow internet (login required)

Troubleshoot technical issues with your TELUS Internet or TV with our automated tools.

Select your TELUS service and launch the automated tool.

Articles

Videos

What can a speed test tell me?

Watch Tyler help answer the frequently asked question (FAQ): "What can a speed test tell me?". Learn how to manage your internet issues and modem related questions.

What can a speed test tell me?

1min 27sec

How do I fix slow internet? (part 1)

1min 42sec

How do I fix slow internet? (part 2)

1min 47sec

Why is my internet slow at certain times?

2min 4sec

How do I restart my modem?

1min 25sec

How to reset a modem?

2min 21sec